Experienced Inside Customer Manager – US Remote – Join arenaflex's Thriving Team

Are you a customer-focused sales professional with a passion for helping others succeed? Do you thrive in fast-paced, goal-oriented environments and enjoy building strong relationships with customers? If so, we invite you to join arenaflex, a leading education technology company, as an Inside Customer Manager. This is an exciting opportunity to make a real impact in the lives of millions of teachers and students worldwide.

About arenaflex

arenaflex is not only an award-winning education technology company based in Auckland, New Zealand, but a thriving organization with talented, creative, and passionate people. We're proud to represent a product that makes a meaningful impact in over 44 million teachers' and students' lives. Our user base is growing by the day, and with a fast-growing team based in New Zealand, the US, Australia, South Africa, Europe, and Brazil, we're proud of the accomplishments and milestones we've achieved to date.

Join Our Team

You'll be joining arenaflex at a pretty magical time. Our Inside Sales Customer Manager role is perfect for a proactive and customer-focused individual who is eager to develop their skills and make a real impact. If you're passionate about helping customers succeed, have a knack for building relationships, and are eager to develop your skills, this role could be perfect for you.

Key Responsibilities

As an Inside Customer Manager at arenaflex, you'll have the opportunity to:

• Connect with customers worldwide through email, Zoom, social media, and chat to build strong relationships and grow their usage of our products.
• Manage and support your accounts through the subscription renewal process, finding creative ways to overcome objections, solve issues, and unlock new opportunities for account growth.
• Act as the go-to, trusted resource for your customers, guiding them on how to get the most out of our offerings and helping them reach their goals.
• Provide valuable feedback to our leadership team to help improve our processes, automate repetitive tasks, and enhance the overall customer experience.
• Consistently meet renewal and expansion targets and support your customers' ongoing success.
• Satisfactory compliance with the Customer Management Expectations as set out and agreed upon each year.

What We're Looking For

We're seeking a highly motivated and experienced Inside Sales Customer Manager with a proven track record of success in a fast-paced, customer-focused environment. If you have:

• At least one year of experience in Sales or one year of school administration, ideally in a fast-paced, customer-focused environment (bonus points if it's been at a startup or in SaaS).
• A passion for helping customers overcome challenges and achieve their objectives.
• A consultative approach, with a helpful, problem-solving mindset and the ability to guide conversations to uncover customer needs and offer the right solutions.
• Strong communication skills, with the ability to explain the benefits of our solutions clearly and persuasively.
• A curious and inquisitive nature, with the ability to ask insightful questions to understand the challenges faced by customers and add value.
• A self-starter mindset, with the ability to work independently and collaboratively as part of a team to reach shared goals.

What You'll Bring

As an Inside Sales Customer Manager at arenaflex, you'll bring:

• A winning mindset that thrives in a fast-paced, goal-oriented environment.
• The ability to work in a high-intensity sales environment.
• A positive, coachable mindset.
• A minimum of one year of success in a Customer Manager role, ideally in a K-12 EdTech (or SaaS) environment; K-12 teaching experience is a plus (Two plus years preferred) with a proven track record of meeting and exceeding sales goals (or one year of school administration).
• Demonstrated ability to meet agreed targets for subscription renewal and expansion consistently.
• Familiarity with education system purchasing processes and key decision-making stakeholders.
• Knowledge of CRM tools, marketing automation software, and virtual communication platforms.
• Strong written and verbal communication skills.
• A passion for educating prospects and closing new opportunities, making an impact, building your skills, and helping customers achieve their best.
• A knack for asking great discovery questions to uncover new opportunities for arenaflex across the territory.
• A relevant college degree.
• Preferred location: Central, Mountain, or Pacific Time Zones.
• A self-starter with a documented track record of success.

Why Join arenaflex?

* Great team: Founded by startup veterans and passionate engineers. Currently, in a scale-up stage, we're looking to expand our brand.

• A fun, diverse, transparent, and vibrant scale-up culture empowers all our people to be leaders.
• Happiest customers: Helping thousands of schools worldwide through the digital transformation of education for the 21st century.
• Great product with huge footprint: Already used by over 44 million users in 200 countries - spread primarily by word of mouth.
• One of the world's favorite classroom tools.
• Powerful partners: arenaflex is a premier partner of both Google and Microsoft.
• Make an impact: Help us progress the digital transformation of K-12 education for 21st-century learning with our student-centric learning environment.

Equal Opportunities Employer

arenaflex is an equal-opportunity workplace, and we would like to hear from all qualified applicants. If you have a disability or any special needs that we might need to accommodate, please let us know.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application. Apply To This Job Apply for this job