Experienced Customer Support Specialist – Remote Customer Service Representative

Join Today: Experienced Customer Support Specialist (remote) Hendersonville At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Support Specialist, you'll play a vital role in providing top-notch support to our clients, ensuring their needs are met, and their concerns are addressed promptly. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that empower individuals to achieve their goals. Our team of experts is committed to delivering exceptional service, fostering a culture of collaboration, and driving growth through innovation. As a Customer Support Specialist, you'll be part of a dynamic team that's passionate about making a difference in people's lives.

Job Highlights

*

Company:

arenaflex

Position:

Customer Support Specialist

Location:

Remote (Hendersonville, TN)

Compensation:

Competitive salary

Start Date:

Immediate openings available

Job Summary

arenaflex is seeking highly motivated and customer-focused individuals to join our team as Customer Support Specialists. As a Customer Support Specialist, you'll be responsible for providing exceptional support to our clients, resolving issues, and ensuring their satisfaction. You'll work closely with our team to deliver top-notch service, meet quality standards, and drive business growth.

Responsibilities & Job Duties

* Review customer applications for various student loan programs for completion and accuracy

• Handle processing, reporting, and correspondence requests regarding student loans and perform appropriate account updates/changes
• Adhere to applicable client requirements, policies, and Federal and State regulations
• Complete tasks in a highly productive data entry/processing environment while meeting quality assurance and key performance and department procedure expectations
• Utilize internal and external systems to complete requests received from sources including but not limited to correspondence/documents, internal reports, and file transmissions received from education servicing institutions and credit reporting agencies
• Properly service borrower accounts through the processing and completion of internal requests via IDQ (intra-department queues) and e-mail requests from internal departments and Customer Service Representatives
• Ensure the highest levels of privacy and security to protect our customers and business partners while providing exceptional customer service
• Assist with borrower program concerns, client requests, operational requests, account adjustment needs, or other compliance concerns
• Report any compliance issues to leadership
• Participate in continuing education programs to stay abreast of changes in federal and state laws and regulations
• Demonstrate reliability through attendance and promptness

Minimum Education and Experience

* High School diploma required

• 12 months experience in administrative support
• 12 months computer experience in a business environment
• Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C)
• Requirements for Public Trust security clearance:

+ Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due) + Must be a US Citizen + Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance + Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required security clearance + Qualified applicants must reside within a 75-mile radius of Hendersonville, TN + Current arenaflex employees not eligible to apply

Preferred Education and Experience

* Bachelor's degree

• 12 months of experience working on a student loan contract
• 12 months of experience working in a Call Center
• 12 months of experience with Microsoft Office (Outlook, Word, Excel, and OneNote)
• Experience reviewing contracts and application documents for completion and accuracy

Knowledge, Skills & Abilities

* Work independently in a remote environment

• Excellent communication skills, both written and verbal
• Outstanding attendance and punctuality
• Detail-oriented and capable of multitasking with excellent time management
• Ability to work effectively both independently and as part of a team
• Proficiency in using customer support software and Microsoft Office Suite
• Strong computer skills (basic trouble shooting, fast and accurate typing, and using web browsers)
• Reliable high-speed internet via a hard-wired ethernet connection
• Access to reliable transportation throughout the tenure of your employment to our location in Hendersonville, TN to complete the onboarding and security processes, in case of internet or power failure, or additional professional situations not listed
• Ability to adjust quickly to changing business needs
• To qualify, an applicant must pass an online customer service assessment test
• Must possess reliable high-speed internet using a hard-wired ethernet connection
• Must possess reliable transportation, to the arenaflex facility in Hendersonville, TN, throughout the course of employment

Training and Development

* New hires will be trained to understand federal regulations and company policies and the use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry

• Employees must be fully available to successfully complete a remote paid training curriculum, which can extend up to 5-6 weeks
• The hours of training are 8am - to 5pm (Central Time), Monday – through Friday
• After training has been completed, new hires will be assigned a 40-hour scheduled shift during operational hours

Work Environment and Company Culture

* arenaflex is a remote-friendly company, and our Customer Support Specialists work from the comfort of their own homes

• Our team is passionate about delivering exceptional customer service, and we foster a culture of collaboration, innovation, and growth
• We offer a competitive salary, comprehensive benefits, and opportunities for professional development and growth

Compensation, Perks, and Benefits

* Competitive salary

• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and growth
• A dynamic and supportive work environment

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

How to Apply

If you're passionate about delivering exceptional customer service and have the skills and experience we're looking for, please submit your application today. We can't wait to hear from you! Apply To This Job Apply for this job