Experienced Student Loan Advisor – Customer Contact Center Work

At arenaflex, we're committed to providing exceptional customer service and support to our clients. As a leading provider of innovative solutions, we're seeking a highly motivated and skilled Student Loan Advisor to join our Customer Contact Center team. This is an exciting opportunity to grow your career and make a meaningful impact in the lives of our customers.

About arenaflex

arenaflex is a dynamic and family-oriented organization that values diversity, equity, and inclusion. We're dedicated to creating a work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional customer experiences and making a positive impact in our community.

Job Summary

As a Student Loan Advisor, you'll play a critical role in providing timely and accurate information to customers regarding their student loan applications and accounts. You'll be responsible for handling incoming calls, using chat, and completing outbound calls to assist customers with their queries, resolve issues, and provide personalized solutions. This is a fantastic opportunity to develop your skills, build your confidence, and make a real difference in the lives of our customers.

Key Responsibilities

* Handle incoming calls, use chat, and complete outbound calls to assist customers with their queries and resolve issues

• Provide timely and accurate information to customers regarding their student loan applications and accounts
• Utilize standard technology such as a telephone, email, and web browser to navigate and access relevant systems and information
• Follow established and documented policies and standard operating procedures to ensure compliance and quality
• Assist callers with filling out their application and submitting it electronically to the plan provider for processing
• Complete basic call log, documentation, and related call details for each phone inquiry
• Meet or exceed established key performance indicators (KPIs) and metrics to ensure high-quality customer service

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High school diploma or equivalent required

• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 35 WPM
• Experience working with a personal computer and the Windows operating system is required
• Ability to effectively work within established KPIs and metrics
• Demonstrated excellent interpersonal and leadership skills
• Ability to multi-task and stay organized while completing simultaneous tasks

Requirements

* Must be able to navigate various systems and browsers

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
• Knowledge of contact center technology
• Strong computer skills with proficiencies in Excel and Word
• Excellent command of the English language, effective use of grammar skills
• Excellent communication etiquette
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance

Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 life insurance paid for by arenaflex
• Paid holidays on day one of employment (if you meet the criteria)
• Opportunity to work from home after 90 days (if you meet the requirements)

Work Environment and Culture

* arenaflex is a family-oriented and team-driven environment that values diversity, equity, and inclusion

• We're committed to creating a work environment that fosters growth, learning, and collaboration
• Our team is passionate about delivering exceptional customer experiences and making a positive impact in our community

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of training and development programs to help you grow your skills and advance your career

• We're committed to providing a supportive and inclusive work environment that encourages learning and growth
• Opportunities for career advancement and professional development are available for high-performing team members

How to Apply

If you're a motivated and skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at arenaflex. Apply To This Job Apply for this job