Experienced Healthcare Customer Service Representative – Remote Work Opportunity for Ohio Residents

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex, a leading digital business services company, is seeking an experienced Healthcare Customer Service Representative to join our team. As a key member of our remote team, you will play a vital role in providing top-notch customer service to our clients, while enjoying the flexibility and convenience of working from home.

About arenaflex

arenaflex is a global, digital business services company that delivers innovative solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

* Paid Training

• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs
• Opportunity to work from home with a flexible schedule
• Collaborative and engaging work environment
• Career growth opportunities and learning benefits
• Recognition and rewards for outstanding performance

Teleperformance and You

At arenaflex, we believe that our employees are our greatest asset. We strive to create a work environment that is conducive to happiness and a healthy work-life balance. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. As a Healthcare Customer Service Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities

* Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns

• Connect with customers via phone/email/chat/social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications

* Ability to work remotely in a virtual team environment

• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

* Internet Connection Requirements: + Minimum subscribed Download rate equal or exceeds 25.0 MBPS + Minimum subscribed Upload rate equal or exceeds 10.0 MBPS + ISP must have no packet loss and Ping under 30MS + Proof of internet speed required + Clean and quiet workspace

Be Part of Our arenaflex Family

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are an Equal Opportunity Employer and welcome applications from diverse candidates.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please create a profile, apply to the position, and take the assessments using the link below for consideration. https://careersus-arenaflex.icims.com/jobs/58077/healthcare-customer-service-representative---remote/job?mode=view

Job Type:

Full-time

Pay:

$14.75 per hour

Expected hours:

40 per week

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

* 8 hour shift

Location:

* Ohio (Required)

Work Location:

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