Immediate Hiring: Customer Support Manager (Blended) at arenaflex

Unlock a Rewarding Career in Customer Support at arenaflex

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and detail-oriented Customer Support Manager to join our team. As a Customer Support Manager at arenaflex, you will be responsible for providing top-notch customer service and support to our clients through various communication channels, including calls, emails, and chats.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to empowering individuals and businesses to achieve their full potential. Our mission is to connect people to opportunities and help reduce the skill and employment gap. With a strong presence in the industry, we have established ourselves as a trusted partner for those seeking to grow their careers and businesses.

Role Overview

As a Customer Support Manager at arenaflex, you will be the face of our company, responsible for delivering exceptional customer experiences through various communication channels. Your primary goal will be to provide prompt and accurate responses to customer inquiries, while maintaining a high level of professionalism and empathy. You will work closely with internal teams to escalate and resolve customer issues efficiently, utilizing digital tools and chat software to communicate with customers and track interactions.

Responsibilities

* Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.

• Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.
• Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day.
• Collaborate with internal teams to escalate and resolve customer issues efficiently.
• Utilize digital tools and chat software effectively to communicate with customers and track interactions.
• Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service.
• Ensure timely resolution and customer satisfaction.
• Demonstrate ability to work effectively in a team environment and handle escalations.

Qualifications

* 2 to 5 years of relevant work experience in customer support or related fields.

• Graduation is mandatory, with a preference for candidates with experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields.
• Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute.
• Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup.
• Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours.
• Comfort and familiarity with digital tools such as Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly.
• Ability to work in a front-line role handling customer queries for a minimum of 2 years.
• Willingness to commit to the current role for a minimum duration and availability to start within a month.
• Should be flexible and should be able to adapt to change.

Skills Required for the Role

* Typing speed of 30 wpm

• Fluent in English and Hindi

Working Hours

* Working: 5-day working rotational shifts.

• Shift timings – 9:00 AM to 7:00 PM. In the future, the candidate should be flexible for 9 AM to 9PM window.

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work with a leading company in the industry
• Collaborative and dynamic work environment
• Professional growth and development opportunities
• Flexible working hours and remote work options
• Recognition and rewards for outstanding performance

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to the arenaflex family. Apply To This Job Apply for this job