Immediate Hiring: Customer Support Agent (Weekends and Nights) at arenaflex

Join the arenaflex team as a Customer Support Agent and be part of a dynamic and innovative company that's changing the way consumers engage with their favorite sports, teams, and leagues. As a key member of our customer support team, you'll play a vital role in delivering exceptional service and enhancing the betting experience for our customers.

About arenaflex

arenaflex is a leading sports-tech entertainment company that's revolutionizing the way fans interact with their favorite games, sports, and teams. With a presence across all 50 states and a portfolio of leading brands, arenaflex is the premier gaming destination in the United States. Our mission is to make every moment mean more, especially when it comes to your career. We're dedicated to building a winning team that's passionate about sports, customer-centric, and committed to excellence.

The Roster

At arenaflex, we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting-edge technology innovators, arenaflex offers a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best selves. Our principle of "We Are One Team" runs through all our offices across the globe, and you can expect to be part of an exciting company with many opportunities to grow and be successful.

The Position

We're seeking Customer Service Game Changers with an acute, customer-centric mindset to support the players of the Number 1 Sportsbook in the US. The ideal candidate will have previous iGaming experience, be passionate about sports, and possess the ability to adapt to and embrace any challenge and opportunity presented to them.

The Game Plan

As a Customer Support Agent at arenaflex, you'll be responsible for:

• Responding promptly and professionally to customer inquiries via various channels, including live chat, email, and phone.
• Assisting customers with account-related queries, betting and promotion inquiries, and technical issues.
• Providing explanations on betting options and outcomes, odds, promotions, and policies.
• Investigating and resolving customer complaints or issues efficiently and effectively.
• Escalating complex problems to higher-level support or management when necessary.
• Following up with customers to ensure satisfactory resolution of issues.
• Maintaining a deep understanding of our sports betting platform, including available sports, markets, and features.
• Staying updated on sports events, odds changes, and industry trends.
• Educating customers on how to navigate the platform, place bets, and utilize features effectively.
• Adhering to regulatory requirements and company policies related to responsible gaming and customer verification.
• Identifying and reporting any suspicious activities or potential compliance issues.
• Assisting customers with setting limits, self-exclusion, and accessing responsible gaming resources.

The Stats

What we're looking for in our next teammate:

• Minimum 12 months Customer Service experience in the Sports Betting industry.
• Strong knowledge of sports and betting terminology, including various types of bets and odds formats.
• Excellent communication skills, both verbal and written.
• Ability to adapt and deliver in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Familiarity with customer service software and CRM systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Commitment to upholding responsible gaming practices and compliance standards.

Player Benefits

We treat our team right. From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of arenaflex as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth.
• Opportunities to build really cool products that fans love.
• Career and professional development resources to help you refine your game plan for owning and driving your career and development.
• Be well, save well, and live well - with arenaflex Total Rewards, your benefits are one highlight reel after another.

Equal Opportunities Employer

arenaflex is an equal opportunities employer and we believe, as one of our principal states, "We Are One Team!" We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe arenaflex is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes arenaflex stronger and more competitive as One Team!

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join the arenaflex team as a Customer Support Agent! Apply To This Job Apply for this job