Immediate Hiring: Customer Service Representative - Remote at arenaflex

Join the arenaflex Team and Make a Lasting Impact in the Lives of Our Clients

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further! arenaflex is seeking a highly motivated and dedicated Customer Service Representative to join our remote team. As a key member of our Call Center team, you will play a vital role in creating an exceptional customer experience that directly influences our outstanding customer retention rate.

About arenaflex

arenaflex is a leading organization that guides those in need to the best possible outcomes for their health and wellbeing. Our team of dedicated professionals is committed to redefining the boundaries of excellence, and we're looking for like-minded individuals to join our mission. At arenaflex, we value collaboration, innovation, and making a positive impact in the lives of our clients and claimants. Our core values of Live It! Own It!, Say It!, Discover It!, and Bring It! guide everything we do, and we're excited to welcome you to our team.

The Role

As a Customer Service Representative at arenaflex, you will be responsible for engaging with customers via phone, providing exceptional service, and ensuring that their information is handled with care and confidentiality. You will lead customers through a guided interview process, follow scripted sets of questions, and accurately capture information in written reports. Your attention to detail, flexibility, and commitment to our core values will make you an invaluable asset to our team.

Responsibilities

* Engage with customers via phone with responsiveness, care, and concern

• Instill confidence in customers that their information will be handled appropriately and that their experience matters
• Lead customers through a guided interview process and/or follow a scripted set of questions, ensuring each question is addressed and accurately captured in a written report
• Pay strong attention to each detail to ensure report accuracy and timely submissions
• Hold all reports in strict confidence, both internally and externally
• Demonstrate flexibility as policies, schedules, and people you interact with often change
• Model our core values of Live It! Own It!, Say It!, Discover It!, and Bring It!
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time

About You

* High school diploma and a minimum of 1 year of customer service experience

• Strong typing and basic computer skills
• A quiet, secure home office or workspace with a recommended internet speed of 25 mbps download and 10 mbps upload
• An accurate and minimum typing speed of 35wpm and ability to easily navigate basic technology, like Outlook
• Passion for making a difference in the lives of others
• Inspired by creating an exceptional customer experience and strong results orientation
• A stickler for details!
• A commitment to arrive to work as scheduled
• Excellent verbal and written communication skills and a commitment to collaborate with people effectively at all levels and across diverse cultures

Compensation and Benefits

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level, these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• arenaflex Thrive program - elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Inclusion and Diversity

arenaflex values inclusion and diversity, and it's embedded into the fabric of our organization. For more than 95 years, we've led with a commitment to sustainability and to support the communities where we live and work. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The arenaflex Way to its fullest.

Equal Employment Opportunity

arenaflex believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job