Experienced Customer Service Agent – Clinical Trials Support in Indianapolis

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Agent in our Indianapolis office, you'll play a vital role in driving results and defining an industry. We're looking for a talented individual who is passionate about delivering top-notch support to our clients and is eager to grow with our team.

What Success Looks Like in This Role

As a Client Services Support Agent, you'll have a profound impact on the world by leveraging your critical thinking skills to resolve complex issues. You'll be part of a dynamic team that thrives in a fast-paced environment, where strong analytical skills and the ability to meet deadlines are essential. If you enjoy fact-finding, interacting with people from diverse backgrounds, and working in a collaborative setting, then this role is perfect for you.

Key Responsibilities

* Support, troubleshoot, and resolve end-user issues in our client software applications for clinical trials

• Document all call information according to QA and internal standard operating procedures
• Monitor team mailbox emails and document according to procedures
• Maintain confidentiality as appropriate at all times
• Adhere to departmental procedures for all emergencies

You'll Be Successful in This Role If You Have

* A college degree and at least one year of applicable experience (background investigation and drug screen required)

• Strong computer experience with Microsoft Office products and familiarity with SharePoint
• Strong troubleshooting skills
• Strong written and verbal English communication skills on a professional level
• Strong phone skills
• A strong commitment to customer service
• The ability to apply critical thinking and analytical skills appropriately to resolve daily issues
• The ability to work remotely within a 50-mile radius of Indianapolis and travel to client sites for urgent situations
• COVID-19 vaccination restrictions are no longer required to enter facilities according to CDC recommendations for any local or state requirements

What We Offer

* A competitive salary

• Unlimited paid time off
• A 401(k) match
• Comprehensive healthcare
• HSA matching
• Ongoing learning opportunities
• Flexible work arrangements, including remote work options
• A dynamic and supportive work environment
• Opportunities for career growth and professional development

Training and Onboarding

* Hands-on, hybrid training program (3 days on-site, 2 days remote) for approximately 6 months

• Training schedule: Monday - Friday, 8 am - 4:30 pm EST
• Shifts: Second or third shift, possibly weekends, with availability to float and cover additional shifts as needed after training

Benefits and Perks

* Comprehensive benefits package

• Unlimited paid time off
• A 401(k) match
• Comprehensive healthcare
• HSA matching
• Ongoing learning opportunities
• Flexible work arrangements, including remote work options
• A dynamic and supportive work environment
• Opportunities for career growth and professional development

Why Join arenaflex?

* arenaflex is a leader in the industry, and we're committed to innovation and excellence

• We offer a dynamic and supportive work environment that fosters growth and development
• We're passionate about delivering exceptional customer experiences and making a positive impact on the world
• We offer competitive salaries, comprehensive benefits, and opportunities for career growth and professional development

How to Apply

If you're a motivated and customer-focused individual who is eager to grow with our team, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to schedule a video interview.

Equal Opportunity Employer

arenaflex is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law. If you're a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about arenaflex's commitment to diversity and inclusion on our website. Apply To This Job Apply for this job