Experienced Full Stack Fiber Customer Support Analyst – Web & Cloud Application Development

Join arenaflex, a leading innovator in the telecommunications industry, as we seek an experienced Full Stack Fiber Customer Support Analyst to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support and customer service to our Fios customers with their voice, data, and video services. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

About arenaflex

arenaflex is a dynamic and forward-thinking company that is committed to empowering people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and problem-solvers who are passionate about driving innovation, creativity, and impact in the world. Our company culture is built on the values of collaboration, inclusivity, and empowerment, and we strive to create a work environment that is authentic, connected, and empowering.

What You'll Be Doing

As a Full Stack Fiber Customer Support Analyst, you will be responsible for providing technical support and customer service to our Fios customers with their voice, data, and video services. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We are seeking a dedicated and customer-focused individual who is passionate about delivering exceptional technical support and customer service. You will have:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• A strong understanding of communication and networking components, including fiber and copper networks
• Experience in a fast-paced call center environment, with a focus on technical support and customer service
• A related Associate Degree or 2+ years of relevant experience
• Technical support call center experience

Even Better If You Have

* A related Associate Degree or 2+ years of relevant experience

• Technical support call center experience

What We Offer

As a Full Stack Fiber Customer Support Analyst at arenaflex, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer experiences. You will also have access to a range of benefits, including:

• A competitive salary
• Comprehensive health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance and tuition assistance
• Award-winning total rewards package

Work Environment and Company Culture

As a remote employee, you will work from home with occasional in-person trainings and meetings. Our company culture is built on the values of collaboration, inclusivity, and empowerment, and we strive to create a work environment that is authentic, connected, and empowering.

Equal Employment Opportunity

arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support and customer service, we encourage you to apply. Please submit your application through our website, and we will review your qualifications and experience.

Compensation and Benefits

The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Submit Your Application

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