Experienced Bilingual Customer Service Representative – 401(k) Specialist

Join arenaflex, a leading provider of innovative retirement solutions, as we seek a highly skilled and customer-focused Bilingual Customer Service Representative to join our dynamic team.

About arenaflex

arenaflex is a forward-thinking company dedicated to empowering individuals to achieve their financial goals through our comprehensive retirement solutions. With a strong commitment to customer satisfaction and a passion for innovation, we strive to create a best-in-class experience for our clients. Our team is comprised of talented professionals who share a common goal: to make a positive impact on the lives of our customers.

Job Summary

We are seeking an experienced Bilingual Customer Service Representative to join our Customer Service and Inbound Contact Center team. As a Customer Service 401(k) Specialist, you will have the opportunity to create a best-in-class experience for our clients by providing exceptional service, education, and support regarding 401(k) regulations, compliance, and administration. If you are a customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Answer 20-40+ inbound phone calls regarding administration of 401(k) plans, providing accurate, timely, and customer-focused service while ensuring department performance metrics such as quality, handle time, VOC, and adherence are met.

• Educate callers regarding 401(k) regulations, compliance questions, and administration of plans, utilizing your knowledge and expertise to resolve customer requests.
• Navigate the arenaflex website, register online, and reset passwords as needed to assist customers with their inquiries.
• Successfully apply knowledge obtained during classroom and on-the-job training to independently solve customer requests, utilizing multiple CRM applications such as Salesforce, Relius, and other arenaflex systems.
• Demonstrate a customer-first approach to service while maintaining regulatory and organizational compliance, adhering to arenaflex's core principles of honesty, accountability, and transparency.

Essential Qualifications

* 1+ years of customer service experience, preferably in a call center environment.

• 1+ years of remote call center experience, with a strong understanding of contact center software applications.
• Retirement plan experience is a plus, with a strong knowledge of 401(k) regulations and compliance.
• Fluency in reading, writing, and speaking both Spanish and English languages.
• High school diploma or equivalent required.

Preferred Qualifications

* Experience with Microsoft Office applications and general website navigation.

• Ability to adapt to change and open to new ideas, with a forward-thinking mentality of process improvement.
• Demonstrated ownership, commitment, and prioritization to meet established deliverables.

Work Environment

* Extended sitting and computer work, with a requirement for an uninterrupted virtual workspace.

• Internet work speed requirement of 100 MBPS or better, with the ability to meet this expectation before applying.
• Flexible work environment, with opportunities to bid for other shifts after 4-6 months of good service.

What's in it for you?

* Competitive base pay range of $21.00 hourly upon passing our language assessment within 90 days.

• Flexible work environment, with opportunities for career growth and development.
• Participation in Personal Annual Performance Bonus incentive program.
• Medical, Dental, Vision, and Life Insurance, with 75% employer coverage of Medical Premiums.
• Retirement Savings – 401(k) plan with generous company match, vested after 2 years.
• Tuition Reimbursement up to $5,250/year.
• Generous Paid Time Off upon hire, plus quarterly Work/Life Balance days and paid holidays.
• Paid Parental Leave.
• Voluntary Pet Insurance, LifeLock, and More!
• 24/7 no-cost Employee Assistance Program (EAP).

arenaflex is an Equal Opportunity Employer

arenaflex is an equal opportunity employer with a commitment of inclusion for all qualified candidates. We strictly prohibit unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

The Power of WE

WE serve the individual saver and investor, knowing that their savings represents not only money, but the time it took to earn that money, which is forever gone. WE will prudently, cost-effectively, and efficiently safeguard and invest that money for a better future for all we serve.

Join our team today!

If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job Apply for this job