Experienced 988 Chat/Text Crisis Specialist – Remote Mental Health Crisis Prevention and Intervention

At arenaflex, we're dedicated to delivering exceptional care that changes people's lives. As a leading nonprofit behavioral health system, we're committed to fostering a culture of understanding, recognition, and response to those affected by trauma. We're seeking an experienced and compassionate 988 Chat/Text Crisis Specialist to join our innovative remote team, where you'll play a vital role in providing crisis intervention and support to individuals in need.

About arenaflex

arenaflex is a dynamic, well-established organization that's passionate about making a difference in the lives of our clients, staff, and community. As a trauma-informed organization, we prioritize creating a safe and inclusive environment that empowers individuals to thrive. Our commitment to diversity, equity, and inclusion is at the heart of everything we do, and we're dedicated to fostering a workplace that celebrates the diverse voices and experiences of our employees.

Job Summary

As a 988 Chat/Text Crisis Specialist, you'll be part of a 24/7/365 mental health crisis/suicide prevention focused team, handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL). You'll provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress. This role requires a strong and diverse skillset, including crisis intervention, service linkage, and referrals for programs, services, and community resources.

Key Responsibilities

* Provide telephonic or chat clinical screenings and risk assessments for individuals experiencing emotional distress

• Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources
• Conduct follow-up calls for individuals deemed moderate to high risk for suicide
• Meet the ethical and clinical standards in compliance with all accreditation
• Actively participate in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Essential Qualifications

* Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field

• Six months to one year of related crisis experience
• Certified Peer Recovery Specialist (CPRS) certification (or willingness to obtain)
• Strong knowledge of crisis intervention, service linkage, and referrals for programs, services, and community resources
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications

* Master's degree in Behavioral Science, Psychology, Social Work, or related field

• Experience working with diverse populations, including individuals with mental health conditions, substance use disorders, and trauma
• Knowledge of trauma-informed care and trauma-sensitive practices
• Bilingual or multilingual skills

Skills and Competencies

* Effectively communicate via written, verbal, in-person, and virtual methods

• Demonstrate high-level customer service skills and professional etiquette
• Knowledge of suicide assessments and crisis intervention
• Ability to work independently and as part of a team
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information

Work Environment and Culture

As a remote employee, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. Our remote team is dedicated to creating a collaborative and inclusive environment that fosters open communication, creativity, and innovation. We prioritize work-life balance and offer a range of benefits and perks to support your well-being.

Compensation and Benefits

* Competitive salary range: $19.10 - $26.80 per hour

• Comprehensive benefits package, including medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in our employees' growth and development. We offer a range of training and professional development opportunities, including:

• Ongoing supervision and coaching
• Regular team meetings and training sessions
• Access to online training platforms and resources
• Opportunities for advancement and career growth

How to Apply

If you're passionate about making a difference in the lives of others and are committed to delivering exceptional care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Apply for this job