Experienced Patient Care Customer Service Representative – Evenings & Weekends Remote Opportunity at arenaflex

Are you passionate about delivering exceptional patient care and customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and dedicated Patient Care Customer Service Representative to join our team in a remote setting. As a key member of our Sleep Central (After Hours Call Center) team, you will play a vital role in ensuring our patients receive the highest level of care and support.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to our patients.

Job Summary

We are seeking a dedicated Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote opportunity that requires you to work five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00pm Central time.

Key Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Essential Qualifications

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both orally and written
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications

* Experience in a call center or customer service environment

• Knowledge of medical equipment and supplies
• Familiarity with online pharmacy systems
• Ability to work in a fast-paced environment with multiple priorities

Work Environment and Culture

As a remote employee of arenaflex, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to providing exceptional patient care and customer service, and we are looking for individuals who share our passion and values. We offer a collaborative and supportive work environment, with opportunities for growth and development.

Benefits and Compensation

* Competitive salary

• Quarterly bonus opportunity
• 100% remote work from home day one of employment
• Must live in the US and live within 60 miles of any arenaflex location
• Paid time off and holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

How to Apply

If you are a motivated and dedicated individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job