Commercial Field Service Technician
Commercial Field Service Technician Job CategoryEnergy - Solar & StorageLocationCharlotte, North CarolinaReq. ID184756Job TypeFull-time
Tesla participates in the E-Verify Program
What to ExpectDo you have a passion for accelerating the world's transition to sustainable energy? As a Commercial Field Service Technician, you will report to the Field Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to Tesla's energy products including but not limited to: *Commercial solar PV systems *Batteries such as Powerpacks and Megapacks *Electric vehicle Charging Stations The Field Energy Operations team is responsible for the ongoing success of Tesla's class leading fleet of energy products. As part of our team, you will be empowered to work across the entire Tesla organization to solve problems and ensure the success of our Commercial Energy field service execution. Working cross-functionally with Field Service Technician and Electrician counterparts, Environment and Operations personnel, Health and Safety, and Field Service Leadership teams, you will leverage your hands-on knowledge and experience to ensure a positive customer experience and exceptional performance of Tesla's Commercial products. This position will require 100% travel.What You'll Do- Perform required preventive maintenance activities on commercial inverters to maintain warranty coverage
- Respond to corrective maintenance cases on all commercial energy products and updating online case logs accurately
- Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
- Report writing, where required, to comply with deliverables in commercial O&M contracts
- Respond to customers' concerns with the performance or functionality of their system
- Electrical trades experience with troubleshooting power electronics and low voltage controls
- Previous experience working with power/hand tools, electrical equipment, and ability to navigate numerous computer applications and technology independently
- Ability to travel to numerous sites daily and travel up to 2 weeks at a time with short notice and flexibility to work on weekends and overtime
- Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently
- Must have and maintain a valid driver's license and an acceptable and safe driving record
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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