Experienced Customer Support Advisor – Global Gaming and Entertainment Industry
Join arenaflex, a leading global gaming and entertainment provider, as a Customer Support Advisor and be part of a dynamic and forward-thinking team that delivers exceptional customer experiences. As a pivotal member of our International Customer Service Team, you will play a crucial role in managing customer interactions, resolving issues, and contributing to the ongoing development and improvement of the customer experience.
About arenaflex
arenaflex is a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. We bring together exceptional brands, products, and businesses and a diverse global presence in a safe, responsible, and ultimately sustainable way. Our commitment to diversity and inclusion is reflected in our equal opportunity employer policy, where we value and celebrate individual differences.
The Role
As a Customer Support Advisor, you will be responsible for providing exceptional customer service to our players, responding promptly and effectively to incoming or outgoing communication, and escalating recurring customer issues to Team Leaders or relevant internal departments. You will also contribute to the ongoing development and improvement of the customer experience, working closely with our team to identify areas for improvement and implement changes.
Key Responsibilities:
* Respond promptly and effectively to incoming or outgoing communication to player contacts, exhibiting high levels of attention to detail (chats, emails, etc.)
- Ensure that more complex customer issues are followed up and resolved in a timely manner
- Proactively develop customer relationships by maintaining contact at an appropriate level
- Escalate recurring customer issues to Team Leaders/SMEs and relevant internal departments where applicable
- Contribute to the ongoing development and improvement of the customer experience
- Participate in training and development programs to enhance your skills and knowledge
- Collaborate with the team to identify areas for improvement and implement changes
What We're Looking For:
* Excellent communication skills in English, both written and oral
- 1-2 years of customer service experience, ideally in a multi-channel contact center environment dealing with high amounts of contacts
- Experience of using Microsoft Word, Excel, and the Internet, with good general keyboard skills
- Show initiative, suggesting ways to improve the customer experience
- Flexible approach to working in a dynamic and often hectic environment
- High level of customer service orientation, with a proven ability to see problems through to their resolution
Desired Skills:
* Foreign Language knowledge would be a bonus
- A passion for gaming products and applicable expertise
- Shows initiative, suggesting ways to improve the customer experience
Required Skills:
* A proven team player with a 'can do' attitude
- Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Work Environment and Culture:
* Remote work option available, with the flexibility to work from home or in our modern office
- Collaborative and dynamic team environment
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
Compensation and Perks:
* Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
How to Apply:
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and forward-thinking team, apply now to become a Customer Support Advisor at arenaflex. We're an equal opportunity employer that values diversity and inclusion, and we're committed to creating a safe, responsible, and sustainable work environment.
Apply Now
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