Experienced Bilingual Customer Service Agent - 1 Year Contract at arenaflex

Join the arenaflex team as an Experienced Bilingual Customer Service Agent - 1 Year Contract and become a vital part of our dynamic and innovative customer service team. As a key contributor to our customer service team, you will be responsible for delivering exceptional service to both customers and account executives, handling day-to-day business activities, and acting as a liaison between distributors and end-users.

About arenaflex

arenaflex is a global leader in the industry, with a rich history dating back to 1843. We are a vibrant, diverse, and global growth company that is committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers and greater environmental and social value to our planet. Our innovative technology and Industry 4.0 Initiative have made us a driving force in outdoor power equipment, industrial, and more.

Why Join arenaflex?

At arenaflex, we believe in rewarding talent and providing opportunities for growth and development. Our team of nearly 60,000 professionals globally is making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY, and BLACK+DECKER. We are proud to be awarded Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022), and Canada's Best Diverse Employers (2020, 2021 & 2022).

What You'll Get to Do

As an Experienced Bilingual Customer Service Agent - 1 Year Contract, you will:

• Process transactions and various inquiries using Outlook, SAP, and Esker
• Receive distributor calls as well as some end-user calls
• Provide reliable information to both internal and external customers
• Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process
• Utilize strong keyboard and data entry skills (min 30 wpm) to efficiently process customer inquiries and transactions
• Communicate effectively with sales personnel and distributors in a professional and courteous manner
• Collaborate with a large team to achieve customer satisfaction and resolve issues in a timely manner
• Rapidly assimilate marketing programs, product knowledge, and all other company policies and procedures

Who You Are

We're looking for a motivated and detail-oriented individual who is:

• College or University diploma/degree
• Bilingual (French/English) language skills both written and spoken (a strong asset)
• Able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility
• Strong communicator with excellent oral and written communication skills
• Team player with a positive attitude and willingness to learn
• Dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision

What's More

You'll get to be part of a dynamic and innovative team that is shaping the future of the industry. You'll have the opportunity to:

• Impact some of the world's most iconic brands, including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS, and Black + Decker
• Work in a highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe
• Develop your skills and knowledge through our state-of-the-art learning resources, including our Lean Academy and online university
• Enjoy a diverse and inclusive culture that values differences and promotes respect and inclusivity
• Be part of a purpose-driven company that is committed to making positive changes in the local communities and the broader world through volunteerism, giving back, and sustainable business practices

Global Benefits & Perks

You'll be rewarded with a competitive salary, plus receive entitlements and benefits unique to your country of hire. You'll also have access to:

• Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Learning & Development: Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
• Purpose-Driven Company: You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back, and sustainable business practices.

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and become a part of the arenaflex team! Apply To This Job Apply for this job