Experienced Customer Care Specialist Team I WFH - Healthcare Staffing Solutions

At arenaflex, we're dedicated to revolutionizing the healthcare staffing industry by providing unparalleled opportunities for professionals to grow, learn, and thrive. As a leading provider of healthcare staffing solutions, we're committed to connecting talented individuals with top-rated facilities across the United States. If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of healthcare professionals, we invite you to join our team as a Customer Care Specialist Team I WFH.

About arenaflex

arenaflex is a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals. We're the Healthcare industry's largest managed services provider and a top ten largest healthcare staffing company, putting more than 28,000 professionals to work each year. Our mission is to create opportunities that expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth. We pride ourselves on creating a work environment that values diversity, inclusivity, and collaboration.

What We Offer

At arenaflex, we're committed to providing our team members with a comprehensive benefits package that includes:

• Competitive Pay
• Comprehensive Training
• Medical, Dental, Vision, And 401(K) Matching
• Generous PTO and Paid Holidays
• Retirement Planning And Savings Options
• Tuition Assistance
• On-Site Gym
• Pet Insurance

Job Description

As a Customer Care Specialist Team I WFH, you'll be responsible for providing outstanding customer service for all incoming calls from internal and external customers. This position will also ensure proper follow-up with DHPs that have been sent electronic applications. You'll serve customers by determining requirements; answering inquiries; resolving problems and fulfilling requests while maintaining database integrity in the Staff PM System. Additionally, you'll assist the Data Entry/Reporting team in monitoring and effectively maintaining the volume of all DHP Credentialing mailboxes.

Key Responsibilities

* Answers incoming inquiries from DHPs, Facilities and Agencies by clarifying desired information; researching, locating, and providing essential information

• Resolves problems by clarifying issues; researching and exploring answers and determining alternative solutions
• Escalates unresolved problems to immediate supervisor for resolution
• Fulfills Facilities' requests for credentialing by sending credentialing packets or links to all DHPs entered in Inventory Log
• Accurately records all follow-up activities in Inventory Log (Follow up and Sent to Facility)
• Follows up on a via phone and email to DHPs that do not respond to initial credentialing requests
• Notifies facilities on a monthly basis of DHPs that do not respond to credentialing requests
• Responsible for entering basic DHP information in Staff PM for DHPs requesting access to participating eDHP facilities
• Follows up on non-responding DHPs that have been sent a link and not submitted credentialing application
• Acts as a backup to data Entry/Reporting team in monitoring and effectively maintaining the volume of all DHP Credentialing mailboxes
• Maintains set production and quality standards
• Maintains accurate records of all files in Staff PM; records all activities in the diary
• Creates ad hoc reports as requested
• Maintains privacy and confidentiality (intentional or unintentional) of company and employee information in verbal, written, and electronic form. Limits access to all information to job-related on a need-to-know basis
• Participates in special projects as needed and performs other duties as assigned
• Notifies respective Supervisor of problem-causing trends on items needing attention

Essential Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of experience in customer service or a related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Proficiency in Microsoft Office and Google Suite
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

* Experience in healthcare staffing or a related field

• Certification in customer service or a related field
• Experience with database management and data entry
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office and Google Suite
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including:

• Comprehensive onboarding program
• Ongoing training and development opportunities
• Mentorship program
• Career advancement opportunities
• Tuition assistance program

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values diversity, inclusivity, and collaboration. We're committed to creating a work environment that's supportive, inclusive, and respectful of all employees. Our company culture is built on the following values:

• Respect and empathy
• Collaboration and teamwork
• Innovation and creativity
• Excellence and accountability
• Diversity and inclusion

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• Competitive pay
• Comprehensive benefits package
• Generous PTO and paid holidays
• Retirement planning and savings options
• Tuition assistance program
• On-site gym
• Pet insurance

Conclusion

If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of healthcare professionals, we invite you to join our team as a Customer Care Specialist Team I WFH. At arenaflex, we're committed to creating opportunities that expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth. Apply now to join our team and take the first step towards a rewarding and challenging career in healthcare staffing.

Apply Now

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job