Experienced Technical Customer Success Manager – Cloud Enterprise Software Solutions

At arenaflex, we're revolutionizing the way organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. As a leader in the industry, we're committed to putting people first, celebrating diversity, driving innovation, and doing good in the communities where we live and work. Our next-generation vendor management SaaS platform, VNDLY, is designed for procurement executives, talent acquisition teams, suppliers, and managed service providers (MSPs) to collaborate on the corporation's contingent workforce needs. We're seeking an experienced Technical Customer Success Manager to join our team in the USA. As a key member of our customer success team, you'll be responsible for maintaining ongoing customer relationships, implementing successful programs, uncovering growth opportunities, onboarding and training clients, and maximizing client retention. If you're a results-driven professional with a passion for service, we want to hear from you.

About the Role

As a Technical Customer Success Manager at arenaflex, you'll have the opportunity to work with our cutting-edge cloud software, VNDLY, which helps our customers streamline the talent sourcing and acquisition process across a variety of sources, including staffing agencies, job boards, and freelance management systems. Our software is designed to be easy to use, with algorithms and data science working together to acquire the right talent and provide complete visibility of the talent acquisition process. Your key responsibilities will include:

• Maintaining ongoing customer relationships and networking to ensure customer satisfaction and retention
• Implementing successful programs to maximize client value and growth opportunities
• Onboarding and training clients to ensure a seamless adoption of our software
• Providing insights on client-to-business interactions to improve customer experience through product support
• Handling customer requests and complaints in a timely and professional manner
• Managing expectations and partnering with product management to help solve customer business problems
• Engaging with customers to maximize value and create strategies to grow our customer base

About You

To be successful in this role, you'll need to possess a strong drive for results, exceptional interpersonal skills, and the ability to communicate clearly and effectively. You should also be able to navigate difficult conversations with customers and provide creative solutions to business problems.

Basic Qualifications

* 5+ years of Technical Account/Relationship Management experience within the human capital management space, such as VMS, MSP, or Master Vendor

• Experience working with a SaaS model/application
• Exposure/Experience working with other Vendor Managed Service Tools
• Overall knowledge of MSP and/or the VMS space is highly preferred
• Knowledge of customer success processes and methodologies

Other Qualifications

* Ability to build relationships/trust (internally and externally) with cross-department teams

• Strong problem-solving & analytical skills; formulate solutions that deliver real business value
• The confidence, communication, and interpersonal skills to lead customers, from technical personnel to C-level executives, in urgent or critical situations
• Creative and entrepreneurial mindset; a self-starter who is motivated by growing business
• Well-organized; handle multiple accounts & assignments simultaneously
• Ability to travel for onsite client meetings
• Experience in document creation
• Patient and active listener
• Passion for service
• Experience working as customer success for a product like VNDLY
• Hard-working and proactive nature
• Demonstrate leadership qualities
• Working in a start-up environment
• Enjoys playing multiple roles

What We Offer

As a Technical Customer Success Manager at arenaflex, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary, comprehensive benefits package, and a dynamic work environment that encourages growth and development.

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that is inclusive, diverse, and supportive. We believe in putting people first and providing opportunities for growth and development. Our company culture is built on the principles of innovation, collaboration, and customer-centricity.

Compensation, Perks, and Benefits

We offer a competitive salary, comprehensive benefits package, and a dynamic work environment that encourages growth and development. Our benefits package includes:

• Competitive salary
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you're a results-driven professional with a passion for service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive. Pursuant to applicable Fair Chance law, we will consider for employment qualified applicants with arrest and conviction records. We are also an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Employee Referral Process

Are you being referred to one of our roles? If so, ask your connection at arenaflex about our Employee Referral process!

COVID-19 Vaccination Policy

As a federal contractor, arenaflex is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with arenaflex, consistent with applicable law. arenaflex is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact to explore what, if any, reasonable accommodations or exemptions arenaflex is able to offer. Apply for this job