Experienced Customer Service Engineer – Aircraft Structure and Systems Support

At arenaflex, we're committed to delivering exceptional customer experiences and innovative solutions that exceed our customers' expectations. As a Customer Service Engineer on our Customer Engineering Support team, you'll play a vital role in establishing and delivering timely and consistent solutions to technical daily queries raised by our customers for aircraft structure and systems issues.

About arenaflex

arenaflex is a global leader in the aerospace industry, with a rich history of innovation and excellence. Our commitment to customer satisfaction, quality, and safety drives everything we do. With a diverse team of experts from around the world, we're dedicated to delivering cutting-edge solutions that meet the evolving needs of our customers.

Your Role

As a Customer Service Engineer, you'll be part of a dynamic team that handles and treats all technical queries, including answering customers, triggering and following up on corrective actions, ensuring compliance with KPIs (OTD…), delivering technical solutions to customers for related in-service issues, consolidating and analyzing in-service data from customers, and supporting continued airworthiness (Part 21 compliance) if applicable.

Key Responsibilities

* Manage the repair solution from customer's submittal through final approval (RDAF) issuance while maintaining customer expectations for delivery.

• Analyze customer queries related to structural damages against the Airbus Structural Repair Manual (SRM), if beyond limits manage the repair for efficient treatment by the relevant engineering design office.
• Maintain a strong interaction with the Repair Solutions team across all global regions to support the customer 24/7.
• Liaise with Design Offices to ensure requested repair definitions and justifications are provided on time with the required level of quality and related reviews.
• Collaborate and liaise closely with Airbus Spares/Satair/spares focal to ensure that all repair solutions take into account the availability of parts for each repair.
• Initiate updating of structure repair documentation with the SRM (Structural Repair manual) organization when shortcomings are observed.
• Ensure transfer of in-service experience and maintenance activities to management, to other divisions of Customer Services and Airbus design organization including vendors.
• Use of specialized TechRequest tool (SAP based program) to keep records of technical queries, answers, and exchanges with all involved parties.
• Liaise with Airbus Field Service community if required to ensure alignment on sensitive topics, utilizing management as required.
• Attend periodic meetings which may include escalate through Daily Operations Meeting for spares escalation.
• Identify and follow up on damages related to potential safety critical items.
• Collaborate with Airbus Technical AOG Center (AIRTAC) or Major Incident Repairs team if repairs escalate to this level of complexity, ensuring a smooth transition.
• Collaborate across cultures, languages, and time zones with a diverse customer base (both airlines and MRO’s) and Airbus teams is a key aspect to ensure a high level of customer satisfaction.

Requirements

* Bachelor Science/Engineering (BSc/BEng) degree or equivalent relevant experience in the field in lieu of degree.

• 3+ years Engineering experience in an airline/OEM/MRO environment preferred, with knowledge of aircraft structure (design, fatigue, materials…) and structural repairs, or mechanical.
• Ability to read and interpret engineering drawings, bills of material, technical documentation / manuals (SRM, SB, IPC…)
• Knowledge of maintenance repair practices, equipment, and ways of working.
• Communicate effectively, both verbally and in writing to team and business partners worldwide including ability to discuss at working level within Airbus to customers in case of reporting / escalation / etc.
• Ability to take initiative, proven high motivation, and flexibility to work in a highly demanding environment.
• Professional interpersonal skills, ability to work with multidisciplinary teams in a collaborative team environment with a diverse international workforce.
• Airline or Maintenance and Repair Organization (MRO) experience is highly regarded.
• Authorization to Work in the US.

Work Environment

Located on the Wichita State University (WSU) innovation campus is arenaflex’s first dedicated engineering facility outside of Europe. Our team of 200+ support staff and engineers focus on aerostructure design, including analysis of aircraft primary structures, such as wings and fuselages, for all major arenaflex products across the globe.

Benefits

* Financial Rewards: Competitive base salary, incentive compensation which may include profit-sharing schemes, retirement savings plan, and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays, and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”), and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path, as well as the opportunity to participate in accelerated development programs and both national and international mobility.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in fostering flexible working arrangements to stimulate innovative thinking and provide opportunities for growth and development. Join our team and take your career to new heights!

How to Apply

If you're passionate about delivering exceptional customer experiences and innovative solutions, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunities

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunities employer. Apply for this job