Experienced Bilingual Customer Support Specialist - Overnights at arenaflex

Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Support Specialist - Overnights. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our customers, ensuring their satisfaction, and driving business growth. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. As a leading distributor of shipping, industrial, and packaging materials, we pride ourselves on providing top-notch products and services to our customers. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry.

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, learning, and collaboration. As a Bilingual Customer Support Specialist - Overnights, you will have the opportunity to:

• Develop your communication and problem-solving skills through in-depth training and on-the-job experience
• Build strong relationships with customers, colleagues, and management through regular team events and one-on-one peer mentoring
• Grow your career in a professional environment with opportunities for advancement and professional development
• Enjoy a comprehensive benefits package, including complete health insurance coverage, 401(k) with 6% employer match, and tuition assistance program

Position Responsibilities

As a Bilingual Customer Support Specialist - Overnights, your primary responsibilities will include:

• Processing customer orders, making product recommendations, and handling account inquiries using world-class technology
• Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Building business relationships with customers over phone, email, and chat
• Understanding customer needs and recommending arenaflex's best solutions
• Helping customers navigate arenaflex's website and online ordering

Minimum Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent; a bachelor's degree is preferred
• Excellent problem-solving, listening, and communication skills
• Prior customer service experience is a plus, but if you are eager to learn, we will train you
• Bilingual (English / Spanish) - fluent in both verbal and written forms

Benefits

As an arenaflex employee, you will enjoy a comprehensive benefits package, including:

• Complete health insurance coverage
• 401(k) with 6% employer match that starts day one
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education

Employee Perks

arenaflex offers a range of employee perks, including:

• Best-in-class, clean, modern facilities
• First-class fitness center and nearby walking path
• Collaborative in-person setting with regular team events

Work Environment and Schedule

As a Bilingual Customer Support Specialist - Overnights, you will work full-time hours from Friday to Tuesday, 9 PM to 5:30 AM. Training hours will be during the day, Monday to Friday, 8:30 AM to 5 PM (approximately 6-7 months).

Compensation and Growth Opportunities

arenaflex offers competitive compensation, with pay ranging from $27 to $32 per hour, plus a $4 shift differential. With significant growth and earning potential, you will have the opportunity to advance your career and increase your earning potential.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply for the job now! Apply for this job We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Apply for this job