Account Manager
Minimum Qualifications:Bachelor's degree in a quantitative field or equivalent practical experience. 11 years of experience working in a strategy operations or consulting role. Experience in technical program management. Experience in project management and working with cross-functional stakeholders and leaderships. Preferred Qualifications:Experience in service delivery management (e.g., operation reviews, escalation/governance, process improvement, etc.). Ability to work cross-functionally and manage multiple projects. Ability to work in a constantly evolving and fast-paced environment with deadlines and multiple priorities. Ability to take initiative and build productive relationships. Ability to communicate with cross-functional groups to identify issues/resolutions. Excellent communication, organizational, project management, problem-solving, and analytical skills with excellent business acumen. About the job gTech's Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with analytical rigor to formulate and deliver strategies. Using core capabilities - strategy, analytics, and communications - we empower gTech to do amazing things to land the present, and build for the future. The Google Operations Center (GOC) is becoming one of gTech's largest operations units, responsible for providing customer care and technical support for a large portion of Google products across a range of customers. You will be an insights partner and thought leader to the vertical leadership team. Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Responsibilities
Provide business critical insights using analytics, ensure cross-functional alignment of goals and execution, and help teams drive strategic partnerships and new initiatives forward. Align the highest-level company priorities with day-to-day operations and help evolve early stage ideas into future growth initiatives. Work with partners to define and execute the GOC launch roadmap. Support a mix of strategic and operational projects through deep engagement and project management support. Lead Google Technical Services' strategy development for the GOC. Reimagining vendorization by in-sourcing routine workflows.Salary Range: $100K -- $150K Minimum QualificationAccount ManagementEstimated Salary: $20 to $28 per hour based on qualifications. Apply Job!