Experienced Full Stack Customer Service Advocate – Healthcare Claims and Benefits Support
Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Full Stack Customer Service Advocate, where you'll play a vital role in providing top-notch support to our clients and their members.
About arenaflex
arenaflex is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. With a mission to enhance engagement and satisfaction with plans' members and providers, we've established ourselves as a trusted partner to over 70 health plans. Our innovative workflow technology platform, JetStreamTM, helps our clients streamline their claims operations, ensuring seamless and efficient service delivery.
The Role
As a Full Stack Customer Service Advocate, you'll be the face of arenaflex, providing exceptional support to our clients and their members through inbound and outbound calls, emails, and other communication channels. Your primary responsibilities will include:
* Managing inbound and outbound calls, responding to member and provider inquiries with professionalism and accuracy
* Providing information on membership options, benefits, and account status on behalf of our clients
* Reviewing, verifying, and processing membership applications efficiently, ensuring completeness and accuracy of all required information
* Maintaining and updating member information in our CRM systems, ensuring data integrity and accuracy across multiple client accounts
* Handling multiple client accounts and responsibilities simultaneously, managing calls, processing paperwork, and updating databases without compromising on quality
* Performing regular audits of member data to ensure compliance with client standards and industry regulations, identifying and rectifying any discrepancies
* Collaborating with other teams within arenaflex, including IT, customer service, and quality assurance, to resolve issues and enhance service delivery for our clients
* Continuously identifying opportunities to streamline processes and contribute to initiatives that improve client satisfaction and operational efficiency
Key Skills and Qualifications
* High School Diploma or General Education Degree (GED) required
* At least 2-4 years of experience in processing health insurance, customer service, call center, medical office, or other healthcare-related field
* Healthcare Medical Terminology
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
* Experience with CRM systems or membership databases
* Strong typing and data entry skills, with the ability to manage multiple systems simultaneously
* Ability to clear a background check
* Attention to detail, multitasking ability, communication skills, problem-solving skills, and customer service orientation
Work from Home Requirements
* High Speed Internet of 25MBPS download and 5MBPS upload
* Ability to directly hardwire equipment to your modem
* Quiet dedicated work area
What We Offer
* Paid training period
* Medical, Dental, Life, Vision, HSA, 401K
* PTO
* Equipment provided
Company Overview
arenaflex is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you're passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry, we invite you to join our team as a Full Stack Customer Service Advocate. Apply today and take the first step towards a rewarding career with arenaflex!
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Job Description
Join arenaflex as a Full Stack Customer Service Advocate, where you'll play a vital role in providing top-notch support to our clients and their members.
About the Role
As a Full Stack Customer Service Advocate, you'll be the face of arenaflex, providing exceptional support to our clients and their members through inbound and outbound calls, emails, and other communication channels.
Key Responsibilities
- Manage inbound and outbound calls, responding to member and provider inquiries with professionalism and accuracy.
- Provide information on membership options, benefits, and account status on behalf of our clients.
- Review, verify, and process membership applications efficiently, ensuring completeness and accuracy of all required information.
- Maintain and update member information in our CRM systems, ensuring data integrity and accuracy across multiple client accounts.
- Handle multiple client accounts and responsibilities simultaneously, managing calls, processing paperwork, and updating databases without compromising on quality.
- Perform regular audits of member data to ensure compliance with client standards and industry regulations, identifying and rectifying any discrepancies.
- Collaborate with other teams within arenaflex, including IT, customer service, and quality assurance, to resolve issues and enhance service delivery for our clients.
- Continuously identify opportunities to streamline processes and contribute to initiatives that improve client satisfaction and operational efficiency.
Key Skills and Qualifications
- High School Diploma or General Education Degree (GED) required.
- At least 2-4 years of experience in processing health insurance, customer service, call center, medical office, or other healthcare-related field.
- Healthcare Medical Terminology.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with CRM systems or membership databases.
- Strong typing and data entry skills, with the ability to manage multiple systems simultaneously.
- Ability to clear a background check.
Work from Home Requirements
- High Speed Internet of 25MBPS download and 5MBPS upload.
- Ability to directly hardwire equipment to your modem.
- Quiet dedicated work area.
What We Offer
- Paid training period.
- Medical, Dental, Life, Vision, HSA, 401K.
- PTO.
- Equipment provided.
Company Overview
arenaflex is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Apply Today!
Join our team as a Full Stack Customer Service Advocate and take the first step towards a rewarding career with arenaflex! Apply today and let's work together to deliver exceptional customer service and make a meaningful impact in the healthcare industry.
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