Experienced Virtual Assistant – Guest Relations and Operations Support for arenaflex

About arenaflex

arenaflex is a dynamic and innovative company that is revolutionizing the way we experience travel and hospitality. With a passion for delivering exceptional customer experiences, we are seeking a highly skilled and dedicated Virtual Assistant to join our team. As a Virtual Assistant, you will play a critical role in providing top-notch support to our guests and internal teams, ensuring seamless communication and resolution of any issues that may arise. If you are a multitasking whiz with excellent communication skills and a passion for delivering 5-star experiences, we want to hear from you!

Job Summary

As an Experienced Virtual Assistant – Guest Relations and Operations Support for arenaflex, you will be responsible for providing exceptional support to our guests and internal teams, leveraging your expertise in Guesty and Operto Teams to ensure seamless communication and resolution of any issues that may arise. You will be working closely with our Guest Relations team to provide support for guests, resolve issues, and achieve 5-star ratings and Superhost Status. You will also be responsible for reporting maintenance and damage issues to Operations via Operto Teams, reporting and submitting damage claims to Guesty Shield for reimbursement, and building, managing, and reporting in-house maintenance labor.

Key Responsibilities

• Screen Potential Guests and provide support for guests, resolving issues in Airbnb, VRBO, or Marriott
• Respond to guest inquiries and communicate and escalate issues to Management via Slack
• Achieve 5-star ratings and Superhost Status by providing exceptional support to guests
• Write and respond to guest reviews on Airbnb, VRBO, or other platforms
• Report maintenance and damage issues to Operations via Operto Teams
• Report and submit damage claims to Guesty Shield for reimbursement
• Build, manage, and report in-house maintenance labor
• Working knowledge of business financials/accounting to assist the onboard of accounting systems
• Experience in 3rd party vendor relations for tertiary market management

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Excellent communication skills, both written and verbal
• Fluency in English, with perfect grammar and spelling
• Experience with Guesty and/or Operto Teams, with a deep familiarity with leveraging ChatGPT for comprehensive guest messaging
• Ability to work in a fast-paced environment, with multiple tasks and deadlines
• Strong problem-solving skills, with the ability to think critically and resolve issues
• Availability and reliability in CST and Eastern United States time zones

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications would be an asset:

• Experience in customer service or guest relations
• Knowledge of business financials/accounting
• Experience in 3rd party vendor relations
• Ability to work in a virtual environment, with minimal supervision

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment, with multiple tasks and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently, with minimal supervision

Career Growth Opportunities and Learning Benefits

As a Virtual Assistant at arenaflex, you will have the opportunity to grow and develop your skills and career, with access to a range of learning and development benefits, including:

• Regular training and development opportunities
• Access to industry-leading tools and technology
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that is passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, with a focus on creating a positive and supportive work environment for all employees. As a Virtual Assistant, you will be working closely with our Guest Relations team to provide exceptional support to our guests and internal teams, with the opportunity to make a real impact on our business.

Compensation, Perks, and Benefits

As a Virtual Assistant at arenaflex, you will receive a competitive compensation package, including:

• A competitive hourly rate
• Opportunities for overtime and bonuses
• A range of benefits, including health insurance, paid time off, and professional development opportunities
• A supportive and collaborative work environment

How to Apply

If you are a highly skilled and dedicated Virtual Assistant with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Additional Opportunities

There may be additional opportunities for part-time overnight shifts from 11p-7am CST for the right candidates. If you are available and interested in working these shifts, please indicate this in your application.

Timeline

This is a part-time, temp position starting Mid-October for 3 months, with the possibility of moving to a more permanent schedule starting in January 2025. Shift availability must be Thursday & Friday 3pm-11p CST.