Customer Operations Specialist (Part-Time, Remote) – Join arenaflex in Revolutionizing Non-Profit Fundraising

As a forward-thinking and innovative web hosting platform, arenaflex empowers non-profit organizations to conduct online raffles efficiently and effectively. Our mission is to simplify the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. With a user-friendly, compliant solution, arenaflex provides a secure and reliable platform for non-profits to thrive. Our innovative platform offers a range of features, including:

• Easy-to-use raffle creation and management tools
• Secure payment processing
• Automated ticket generation and distribution
• Real-time reporting and analytics
• Compliance features to help organizations adhere to local regulations

As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals. We're now seeking a highly skilled and motivated Customer Operations Specialist to join our team on a part-time, remote basis.

The Role

We're looking for a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a key member of our team, you'll be responsible for managing customer support, handling inbound sales inquiries, creating user guides and documentation, and assisting in developing outbound sales strategies.

Key Responsibilities:

* Manage customer support via email and phone, providing timely and effective resolutions to customer queries

• Handle inbound sales inquiries, providing clear and concise information about our platform and services
• Create user guides and documentation to support customer understanding and adoption of our platform
• Assist in developing outbound sales strategies, with potential commission structure, to drive business growth and revenue
• Learn and advise on Australian raffle regulations, ensuring compliance and providing expert guidance to our clients
• Become an expert in arenaflex's platform and features, providing in-depth knowledge and support to our customers
• Manage and resolve support tickets efficiently, ensuring high levels of customer satisfaction
• Guide clients through permit applications and raffle setup processes, providing a seamless and stress-free experience
• Stay updated on industry trends and regulatory changes, ensuring arenaflex remains at the forefront of innovation and compliance
• Contribute to various projects as needed, demonstrating flexibility and adaptability in a fast-paced startup environment

Qualifications:

* Excellent communication skills (written and verbal), with the ability to articulate complex information in a clear and concise manner

• Strong problem-solving abilities, with a focus on delivering effective and efficient solutions
• Proficiency with technology and quick learner of new systems, with a willingness to adapt to arenaflex's platform and tools
• Self-motivated and able to work independently, with a high level of autonomy and accountability
• Adaptable to a fast-paced, evolving startup environment, with a flexible and positive attitude
• Previous customer service experience preferred, with a proven track record of delivering exceptional customer experiences
• Interest in or experience with the non-profit sector is a plus, with a passion for making a positive impact
• Reliable internet connection and quiet work environment for remote work, with a commitment to maintaining high levels of productivity and focus

What We Offer:

* Remote work opportunity, with flexibility in scheduling to accommodate your needs

• Part-time schedule (20 hours/week), with a competitive hourly rate of $30 per hour
• Superannuation at 11% of earnings, with pro-rata entitlements for annual leave and sick & carer's leave
• Public holiday entitlements, with a focus on work-life balance and employee well-being
• Opportunity for growth into a full-time operations role as the company expands, with a clear career path and development opportunities
• Chance to make a real impact in a small, growing business, with a sense of purpose and fulfillment

Why Join arenaflex?

At arenaflex, we're passionate about making a difference in the non-profit sector. We believe that our innovative platform and dedicated team can help non-profits achieve their fundraising goals and make a real impact in their communities. If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you!

How to Apply:

To apply for this exciting opportunity, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at arenaflex to [insert email address]. We can't wait to hear from you and explore how you can contribute to our mission to revolutionize non-profit fundraising! Apply for this job