Systems and Support Analyst, Financial Aid

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Systems and Support Analyst, a member of the Systems and Support team in Student Financial Services, will be the Subject Matter Expert (SME) for financial aid platforms and applications. The Systems and Support Analyst will perform configuration and maintenance tasks to support financial aid operations. The Systems and Support Analyst will also perform support functions for the day-to-day operations involved in the student aid experience. This is a remote friendly position (#LI-Remote). You will report to the Senior Associate Director of Daily Operations and Support. What you'll do: Configure, maintain, and advance systems used in financial aid to support student service, daily operations and processing. Review, test, and troubleshoot product updates and annual releases. Drive excellence in service through ongoing department support and calibration. Participate in important initiatives to collaborate with partners to design and improve all financial aid practices. Challenge thinking and processes to drive, deliver, and facilitate system initiatives and solutions. Develop an understanding of the interdependencies and sharing of data within system integrations. Complete daily support functions connected to the student aid experience. Perform and monitor financial aid batch processes within the Student Information System. Provide direct, open, and honest feedback to promote engagement, collaboration, and communication to achieve success. Other related duties to support Student Financial Services and University goals. What we're looking for: Bachelor's degree required. 3+ years of experience in higher education financial aid administration, including ensuring compliance with regulatory requirements. Advanced knowledge of financial aid and student information systems/platforms, such as Banner, PeopleSoft, Colleague, Workday, or other higher education systems. Demonstrated ability to think creatively and strategically to enhance system processes, daily operations, and overall operational efficiency. Strong interpersonal, written, verbal, and cross-functional collaboration skills. 1+ years of advanced proficiency in Microsoft Excel and other Microsoft Office applications. Working knowledge of Structured Query Language (SQL), including the ability to support system configuration, reporting, data validation, and query development within higher education platforms and databases. Employment is contingent upon successful access to the National Student Loan Data System (NSLDS), which requires all federal student loans to be in good standing and not in default. A credit check will be conducted to verify loan standing and eligibility for system access. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The annual pay range for this position is $53,156.00 - $85,068.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $58,738.00 - $79,470.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: High-quality, low-deductible medical insurance Low to no-cost dental and vision plans 5 weeks of paid time off (plus almost a dozen paid holidays) Employer-funded retirement Free tuition program Parental leave Mental health and wellbeing resources Apply To This Job