Experienced Customer Service Representative - Supply Chain Focus - HYBRID

Join arenaflex, a leading provider of on-site contract services, as a Customer Service Representative with a Supply Chain focus in a HYBRID environment. In this exciting role, you will be the single point of contact for current and new company customers, delivering an exceptional customer experience while interacting and collaborating internally with relevant departments to meet customer expectations and needs.

About arenaflex

arenaflex is an on-site contract service provider for a local manufacturing entity, offering full-time positions to our employees. We provide benefits, including a 401(k) plan, and a competitive compensation package. Our company culture values flexibility, teamwork, and customer satisfaction, making us an ideal place to grow your career.

Position Details

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Job Type:

Contract

Location:

Westlake, OH (with HYBRID work arrangement)

Benefits:

401(k), Medical, Dental, Vision

Compensation:

$24 - $28.00 per hour

Work Schedule:

Monday to Wednesday in-office, Thursday and Friday remote

Overview

As a Customer Service Representative with a Supply Chain focus, you will be responsible for delivering an amazing customer experience by being fully accountable for the end-to-end customer journey. You will collect feedback to drive continuous improvement, interact and collaborate with internal departments to meet customer expectations and needs, and be the single point of contact for current and new company customers.

Key Responsibilities

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Accountable for Customer Facing Activities:

Act as a single point of contact for customers, adopting a customer-centric mindset within day-to-day interactions to set and meet expectations, provide a stress-free experience, and maintain a positive and professional demeanor.

Run OTC and Customer Service Management:

Focus on customer interaction-related activities, including inbound and outbound calls, emails, and chats.

Voice of Customer:

Contribute to the understanding of customer segments, trends, needs, and expectations by reporting and providing feedback on client interactions. Build customer trust and relationships by supporting supply, commercial, and application inquiries, collecting feedback, and identifying opportunities to drive customer satisfaction.

Customer Relationship Management (CRM) Data:

Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Service Experience Operations:

Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Responsibilities may include handling customer cases and dealing with complex queries to minimize disruption and downtime.

Collaboration:

Close collaboration with internal partners/functions, mainly via Service Cloud, to judge and align priorities to meet customer expectations and needs versus Supply Chain capabilities.

Customer Experience Implementation:

Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.

Continuous Improvement:

Contribute to reviewing existing operations in your area of work and generate new ideas to assist in identifying continuous improvements to enhance operational efficiencies, streamline workflows, or improve customer experience.

Performance Management:

Prioritize your workflow and ensure work is completed to the required standards of productivity, quality, and timeliness. Use KPIs, performance management systems, and reports to improve personal performance.

Supporting Systems:

Utilize customer service supporting systems and tools, driving efficiencies and providing feedback to contribute to systems improvement (internal and external use).

Time Management and Activities Planning:

Plan your activities on a daily, weekly, and monthly basis to ensure business continuity, enhance efficiencies, and improve customer satisfaction. Actively participate in team meetings to align priorities.

Compliance:

Comply with company Corporate Standards, Global SHE and Sustainability requirements.

Essential Qualifications

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Education:

High School Diploma

Experience:

2-5 years of experience in Customer Service, Supply Chain, or Sales

Customer Facing Operations:

Experience in customer-facing operations, including customer service, sales, or account management

Order to Cash Process Knowledge:

Understanding of the order-to-cash process

Cloud-Based Solutions:

Experience with cloud-based solutions, including Service Cloud

ERP Systems:

Familiarity with ERP systems, including SAP

Supply Chain Understanding:

Understanding of supply chain principles and practices

Preferred Qualifications

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Bachelor's Degree:

Bachelor's degree in Business Administration, Marketing, or a related field

Certifications:

Relevant certifications, such as CRM or customer service certifications

Language Skills:

Proficiency in multiple languages

Skills and Competencies

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Communication:

Excellent written and verbal communication skills

Problem-Solving:

Strong problem-solving and analytical skills

Time Management:

Ability to prioritize tasks and manage time effectively

Collaboration:

Strong collaboration and teamwork skills

Adaptability:

Ability to adapt to changing priorities and deadlines

Customer Focus:

Strong customer focus and customer-centric mindset

Career Growth Opportunities and Learning Benefits

arenaflex offers a range of career growth opportunities and learning benefits, including:

Professional Development:

Opportunities for professional development and growth within the company

Training and Development:

Access to training and development programs to enhance skills and knowledge

Mentorship:

Mentorship opportunities to support career growth and development

Recognition and Rewards:

Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture

arenaflex values a flexible and collaborative work environment, with a focus on customer satisfaction and employee well-being. Our company culture is built on the principles of teamwork, innovation, and customer-centricity, making us an ideal place to grow your career.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

Salary:

$24 - $28.00 per hour

Benefits:

401(k), Medical, Dental, Vision

Perks:

Flexible work arrangements, including HYBRID work schedule

Recognition and Rewards:

Recognition and rewards for outstanding performance and contributions

Conclusion

If you are a customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join arenaflex as a Customer Service Representative with a Supply Chain focus. Apply today and take the first step towards a rewarding career with a leading provider of on-site contract services. Apply for this job