Experienced Customer Success Manager – Te Ao Māori for Professionals (TAMP) Product – Join arenaflex

Are you a passionate and results-driven professional with a strong understanding of te reo Māori and mātauranga Māori? Do you have a proven track record of driving customer success and building strong relationships with clients? If so, we want to hear from you! arenaflex is seeking an experienced Customer Success Manager to lead engagement and build strong relationships with purchasing clients of our Te Ao Māori for Professionals (TAMP) product. This is a unique opportunity to join a dynamic team and make a real impact on professionals and organisations across Aotearoa New Zealand.

About arenaflex

arenaflex is a leading provider of innovative solutions for professionals and organisations across Aotearoa New Zealand. Our mission is to empower individuals and communities to thrive in a rapidly changing world. We are committed to delivering high-quality products and services that meet the evolving needs of our clients. Our team is passionate about making a difference and is dedicated to creating a culture of inclusivity, diversity, and excellence.

The Role

As an experienced Customer Success Manager, you will play a key role in executing the sales strategy while championing te reo Māori, mātauranga Māori, and high-quality customer experiences. Your primary responsibilities will include:

• Driving product adoption and ensuring customers are effectively utilising solutions to meet their objectives and derive maximum value
• Actively managing customer relationships by providing ongoing support and engagement, helping customers realise the benefits of their subscriptions to preserve and grow revenue
• Proactively managing account renewals, meeting renewal targets by extending subscription durations and working with internal stakeholders to secure long-term commitments
• Overseeing invoicing and subscription management processes, ensuring accuracy and timely handling of customer accounts
• Planning and conducting tailored workshops and events that address specific customer needs, fostering stronger relationships and engagement
• Ensuring all customers are enrolled on time and maintain accurate, up-to-date client contact and account details
• Delivering exceptional, platinum-level support and care by anticipating client needs and resolving issues proactively
• Collaborating with and supporting team members by sharing expertise, assisting with professional development, and contributing to team objectives
• Meeting or exceeding renewal revenue targets by securing renewals from assigned portfolios
• Identifying and capitalising on opportunities for expanding our platforms adoption and functionality within portfolio accounts
• Leveraging health metrics and data to proactively identify clients at risk of reduced engagement or churn, developing targeted strategies to address concerns
• Coordinating with Solution Consultants, Business Development Managers, and other internal teams to address specific client needs, mitigate risks, and secure renewals

What You'll Need

To be successful in this role, you will need:

• Demonstrated proficiency in te reo Māori at an intermediate level, with a strong understanding of mātauranga Māori
• Experience facilitating short foundational wānanga and engaging diverse audiences
• Proven ability to contribute to the development and review of high-quality content
• Strong understanding of the competitive landscape, with experience conducting competitor reviews and providing actionable insights to product and content teams
• Effective communication skills to relay local requirements and feedback to Product and Content Teams via appropriate channels
• Experience building professional networks and maintaining positive relationships with key stakeholders in organisations and associations
• Proven ability to represent an organisation at events and conferences, promoting its brand and services effectively
• Experience leading, mentoring, and supporting the professional growth of a Customer Success or similar team
• Strong business acumen and the ability to align team efforts with organisational goals

What We Offer

At arenaflex, we understand that our team members are our greatest asset. That's why we offer a range of benefits and perks to support your career growth and well-being. These include:

• Flexible and remote working arrangements, with a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office
• Three extra days of annual leave during our end of year shut down period, parental leave top-ups, and a community service day
• Wellness allowance to use on anything to support your mental and physical wellness
• EAP with unlimited sessions
• Employee Equity Bonus Plan
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to arenaflex's Learning Hub
• arenaflex support groups - Mana Wahine, DEI, Environmental Impact, and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

Why Join arenaflex?

At arenaflex, we celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you join our team, you're not just joining a company - you're joining a community united by the desire to make a difference. If you're passionate about making a difference and have the skills and experience to succeed in this role, we want to hear from you! Apply now to join our team and be part of something amazing.

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