Experienced Bi-Lingual (Spanish/English) Fulltime Remote Customer Service Representative – Emergency Roadside Service

Join arenaflex, a leading provider of membership, travel, insurance, and financial services, as we continue to drive innovation and excellence in the industry. As a Bi-Lingual (Spanish/English) Fulltime Remote Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and helping our members navigate life's journey.

About arenaflex

arenaflex is a dynamic organization with a rich history of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. With a strong commitment to innovation, we continue to invest in advanced technology and pursue innovative products to meet the evolving needs of our members. Our inclusive and welcoming environment celebrates diverse backgrounds, experiences, and viewpoints, making us stronger as a team.

Job Summary

We are seeking a highly motivated and customer-focused Bi-Lingual (Spanish/English) Fulltime Remote Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, responding to emergency road service requests, and promoting arenaflex products and services. If you are passionate about delivering outstanding customer experiences and have a strong commitment to excellence, we encourage you to apply.

Key Responsibilities

* Respond to member/customer requests for emergency road service in a call center environment, providing basic information regarding Emergency Road Service benefits in accordance with the Customer Interaction Model.

• Obtain information regarding the type of service required, including vehicle location, type of problem, and other relevant details.
• Communicate with contractors to provide information regarding member location, vehicle, type of problem, and estimated time of arrival.
• Enter data into the D2000 database and document all relevant details.
• Notify members of estimated time of arrival and name of contractor, and communicate with contractors if service is not provided within the specified time period.
• Recognize, promote, and process membership sales opportunities.
• Verify completed status of calls and close out on the system.
• Provide superior customer service during every member interaction, responding to a high volume of emergency road service requests in a call center environment.
• Analyze member accounts to determine additional products and services that benefit the member.
• Exceed performance metrics by following the detailed call intake process and efficiently working through calls in a timely fashion.

Training and Development

* Full-time paid training beginning Thursday, June 26th, 2025.

• Hours during virtual training: Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am - 5:30 pm CST.
• Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides).
• Voluntary overtime opportunities.

Compensation and Benefits

* Earn $19.00 per hour with shift premium for evening periods and weekends.

• Performance-based incentives.
• $250 Perfect Attendance bonus after 90-days of incident-free attendance.
• Bi-Lingual Subsidy for bilingual skills (Must be fluent in Spanish and English).
• Excellent and comprehensive benefits packages, including:

+ 401k Match + Medical + Dental + Vision + PTO + Paid Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary AAA membership + Employee Referral Bonus + Employee recognition program

Requirements

* High school diploma or equivalent.

• Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products.
• Accurately inputting information into various fields using a PC keyboard.
• Navigating through a PC and/or automated processing system.
• Reading and comprehending various Customer Care service tools (manuals, work models, etc.).
• Performing mathematical calculations, including adding, subtracting, percentages, etc.
• Telephone etiquette.
• North American geographical relationships.
• Road condition reporting terminology.
• Strong communication skills demonstrated through the effective use of the Customer Interaction Model.
• Strong interpersonal skills.
• Strong written communications skills needed to respond in a professional manner to member/customer inquiries.
• Effective listening skills.
• Accurately enter information on a personal computer.
• Identify and resolve customer service issues/requests or transfer to appropriate customer advocate.
• Represent the Customer Care Department in a professional and positive manner.
• Maintain accurate records.
• Understand, read, and reconcile payment history.
• Read maps and use travel-related tools (i.e., directional cues).

Preferred Qualifications

* College-level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses.

• Experience in:

+ Call center environment. + Customer service environment. + Promoting arenaflex products and services. + Identifying and responding to customer needs through cross-selling and up-selling products.

Work Environment

* Works in a temperature-controlled office environment.

• Irregular hours to include various shifts, weekends, and/or holidays.

Why Join arenaflex?

* Become a part of something bigger.

• Join a dynamic organization with a rich history of providing quality service and helping our members enjoy life's journey.
• Celebrate diverse backgrounds, experiences, and viewpoints, making us stronger as a team.
• Enjoy a comprehensive benefits package, including 401k Match, Medical, Dental, Vision, PTO, Paid Holidays, Tuition Reimbursement, Corporate Incentive Program, Complimentary AAA membership, Employee Referral Bonus, and Employee recognition program.

How to Apply

If you are a motivated and customer-focused individual with a strong commitment to excellence, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join arenaflex as we continue to drive innovation and excellence in the industry. Apply To This Job Apply for this job