Experienced Customer Service Event Expert – Live Entertainment Industry
At arenaflex, we believe that live events have the power to unite people and create unforgettable experiences. As a Customer Service Event Expert, you'll be the voice of arenaflex to our customers, providing top-notch support and resolving issues through a high volume of customer contacts. If you're passionate about live events, technology, and delivering exceptional customer experiences, we want to hear from you.
About arenaflex
arenaflex is a leading ticketing platform that's revolutionizing the way people experience live events. We're passionate about simplifying and modernizing the ticketing industry, making it easier for fans to access experiences and for teams, venues, and shows to connect with their audiences. Our team is dedicated to providing ridiculously good customer service, and we're looking for talented individuals like you to join our Customer Experience (CX) team.
What You'll Do
As a Customer Service Event Expert, you'll be responsible for:
- Providing specialized support to our customers through email, chat, and phone, with a focus on SeatGeek Enterprise customer phone support
- Using metrics and consumer insight to help make arenaflex better, and working with your managers to evaluate your performance against success benchmarks
- Working daily with a range of tools, including Talkdesk, Zendesk, Slack, Google business tools, Github, Looker, Jira, and more
- Going above and beyond for our customers to ensure they have an exceptional experience
- Attending regular 1-on-1 and group strategy meetings to stay informed and aligned with our team's goals
- As you become an expert in first point of contact support, you'll have the opportunity to take on more project work, handling escalated customer contacts and making changes to benefit CX and arenaflex as a whole
What You Have
To succeed in this role, you'll need:
- A love for live events and an understanding of the unique needs and expectations of our customers
- A Bachelor's degree (or equivalent experience) and experience working in Customer Service, preferably in a tech startup or high-volume company
- An understanding of the value of using data to make intelligent decisions and compelling arguments
- Strong communication skills and the ability to carry on a conversation with anyone
- Passion for technology and customer experiences
- Ability to keep a level head and remain calm under pressure
- Strong work ethic and flexibility to adapt to seasonality and tech innovation
- Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
- Proficiency in Spanish is a plus
Perks
As a member of our CX team, you'll enjoy:
- Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
- A WFH stipend to support your home office setup
- Generous PTO and up to 16 weeks of fully-paid family leave
- 401(k) matching program and student loan support resources
- Health, vision, dental, and life insurance
- Up to $25k towards family building and reproductive health services
- Gender-affirming care support program
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
Compensation
The salary for this role is $23.50/hr. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
Equal Employment Opportunities
arenaflex is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. We recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.
Apply Now
If you're passionate about live events, technology, and delivering exceptional customer experiences, we want to hear from you. Apply now to join our CX team and be part of the arenaflex revolution! Apply for this job