Experienced Call Taker (Customer Service Representative) – Emergency Medical Services
At arenaflex, we are dedicated to providing exceptional patient care and transportation services to our communities. As a leading provider of emergency medical services, we are seeking a highly skilled and compassionate Call Taker (Customer Service Representative) to join our team in Southfield, MI. If you are passionate about delivering outstanding customer service and working in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a renowned provider of emergency medical services, committed to delivering high-quality patient care and transportation solutions to our communities. With a strong focus on customer satisfaction, we strive to exceed expectations and make a positive impact on the lives of those we serve. Our team of dedicated professionals is passionate about delivering exceptional service, and we are seeking like-minded individuals to join our ranks.
Job Summary
As a Call Taker (Customer Service Representative) at arenaflex, you will be responsible for answering and entering into our system all phone, electronic, or faxed requests for emergent and non-emergent transportation by ambulance and NEV. You will provide pleasant and professional service to hospitals, nursing facilities, and private individuals, while also answering 911 calls for the areas serviced by arenaflex. This is an entry-level position that requires a high level of accuracy, efficiency, and customer service skills.
Key Responsibilities
* Answer, screen, and direct calls for the entire company
- Distinguish the need for emergency transportation and provide pre-arranged transport for facilities while determining the level of care needed for patients
- Arrange specialty and critical care transportation as needed
- Provide information and assistance for customer service inquiries as needed
- Communicate with multiple departments and EMS personnel to ensure seamless service delivery
- Provide supportive information to customers to assist them in arranging appropriate transport
- Develop effective solutions for customer service issues and direct calls to Flight desk as appropriate
- Perform other duties as assigned by management
Qualifications
* Pleasant, professional phone manner and excellent communication skills
- Ability to work overnight shifts, including weekends
- Detail-oriented and able to multitask in a fast-paced environment
- Typing skills of 30 wpm or better
- Ability to excel in a high-stress environment and adapt to frequently changing policies
- Ability to learn policies and procedures for facilities and recognize when to apply them
- Medical background a plus, but not required
- EMD certification will be required within 1 year of employment
Skills and Competencies
* Excellent customer service skills and ability to provide a positive experience for patients and customers
- Strong communication and interpersonal skills, with the ability to work effectively with multiple departments and EMS personnel
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and policies
- Strong problem-solving skills and ability to develop effective solutions for customer service issues
- Ability to learn and apply new policies and procedures quickly
- Strong typing skills and ability to enter data accurately and efficiently
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Call Taker (Customer Service Representative), you will have opportunities to learn and grow with our company, including:
- On-the-job training and mentorship from experienced team members
- Opportunities for advancement to leadership roles and specialized positions
- Access to ongoing training and education programs to enhance your skills and knowledge
- A dynamic and supportive work environment that encourages collaboration and teamwork
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values teamwork, collaboration, and customer satisfaction. Our team of dedicated professionals is passionate about delivering exceptional service, and we strive to create a positive and inclusive work environment that encourages growth and development. As a Call Taker (Customer Service Representative), you will be part of a close-knit team that is committed to making a positive impact on the lives of those we serve.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive hourly rate
- Opportunities for overtime and bonuses
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Access to ongoing training and education programs
- A dynamic and supportive work environment that encourages collaboration and teamwork
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an Affirmative Action/Equal Opportunity Employer, committed to attracting and retaining the best talent from diverse backgrounds. Qualified applicants of all backgrounds are encouraged to apply. Apply for this job