Experienced Technical Customer Support Manager – Strategic Partnership for Pharmaceutical and Food Industries

At arenaflex, we're a global leader in processing and packaging technology, working closely with 6,900 colleagues worldwide to provide innovative solutions for the pharmaceutical and food industries. Our mission is to help our customers achieve their goals through seamless processes, cutting-edge technologies, and sustainable solutions. From ensuring the safe filling of vaccines to packaging your favorite chocolate and snacks in an eco-friendly manner, we're dedicated to making a positive impact. We're now seeking an experienced Technical Customer Support Manager to join our team in Brooklyn Park, MN. As a key member of our organization, you'll play a vital role in managing our Modernization, Contract Management, and Technical Support product line, driving target sales and gross margin growth. If you're passionate about delivering exceptional customer experiences, leading high-performing teams, and driving business growth, we encourage you to apply.

Key Responsibilities:

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Lead and Oversee Modernization Operations:

Manage the overall operation of the Modernization department, ensuring achievement of targeted sales and gross margin objectives while guiding a team of project leaders and contract managers. -

Project Execution and Oversight:

Coordinate the execution of all modernization projects for food or pharmaceutical equipment, monitoring progress, approving cost estimates and deadlines, and ensuring timely and successful completion. -

Customer and Sales Collaboration:

Partner with Aftermarket Sales Managers and customers to develop value-added modernization solutions and support the fulfillment of service-level agreements. -

Solution Development and Technical Alignment:

Review specifications and engage in conceptual discussions with field service to develop proposals, while collaborating with Centers of Competence (CoCs) for specialized technical support. -

Cross-Functional Collaboration and Reporting:

Work with IT, project management, and other departments to develop automated reporting tools that enhance performance visibility and support financial goals. -

Strategic Planning and Cost Management:

Collaborate with senior leadership and finance to set annual sales targets, define strategies, and optimize processes to maintain competitive product pricing.

Your Profile:

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Basic Requirements:

- Bachelor's degree in engineering, business, or technology, or a combination of education and/or experience. - 2+ years' experience with packaging machinery/capital equipment. - 2+ years' experience in managing a team of direct reports or projects requiring coordination of people. - 2 years' experience with SAP or similar ERP (Enterprise Resource Planning) system. - 2 years' Microsoft Office suite (Word, Excel, PowerPoint). - 10% domestic and international travel. -

Preferred Qualifications:

- Project Management Certification. - Technical knowledge of capital equipment (ideally pharmaceutical). - Ability to make decisions promptly and effectively. - Ability to build relationships with people at all levels of the organization internally and externally. - Proven ability to lead, motivate, and develop a team. - Knowledge of P&L and budgetary process.

Why Join arenaflex?

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Competitive Compensation:

The expected compensation range for this non-exempt position is between $120,000 - 150,000 annually. -

Total Rewards:

Compensation for roles at arenaflex varies depending on a wide array of non-discriminatory factors, including but not limited to, the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at arenaflex include salary + bonus (if applicable) + benefits. -

Generous Benefits Package:

arenaflex offers a comprehensive benefits package that meets our employees' needs, including: - Health insurance (Medical, Dental, Vision, and Prescription from day one) - 401(k) with generous Company Match - Employer Paid Short- and Long-Term Disability Insurance, Life Insurance - Education Assistance Program - Paid Time Off - Employee Assistance Program -

Support for STEM Initiatives:

arenaflex is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives, including FIRST Robotics and AWIM (A World In Motion). -

Diversity and Inclusion:

arenaflex is an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job