Experienced Customer Service Representative – Remote Full Time

Join arenaflex, a global leader in security and safety solutions, as a Customer Service Representative in a remote full-time position. As a key member of our team, you will play a vital role in providing exceptional customer service, ensuring the accuracy of service orders, and supporting our customers with their needs and expectations.

About arenaflex

arenaflex is a company that helps keep people safe and secure where they live, work, and visit. With over 30 brands, 12,000+ employees globally, and products sold in 130 countries, we specialize in security around the doorway and beyond. Our commitment to innovation, quality, and customer satisfaction has earned us the Gallup Exceptional Workplace Award for the second year in a row, recognizing our dedication to employee engagement, strengths-based development, and unlocking human potential.

Job Summary

As a Customer Service Representative, you will be responsible for providing top-notch customer service, verifying the accuracy of service orders, and supporting our customers with their needs and expectations. You will work closely with our team to ensure seamless communication and efficient resolution of customer inquiries. If you are a self-motivated, results-driven individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

- Review, edit, process, and verify the accuracy of service requests from customers utilizing various inbound systems such as Five9, Service Channel, FM Pilot, etc. - Initiate and follow up on required action in response to customer service change requests, by assisting in the maintaining accurate customer master data. - Communicate and work closely with appropriate departmental personnel. - Recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center. - Provide back-up support to other group members in the performance of job duties as necessary. - Receive, evaluate, and answer customer inquiries of a general nature in a timely manner using available resources and training material that are provided. - Hold high standards of conduct with utmost professionalism and respect when engaging with external and internal customers. - As a representative of the Company, you are the face of the customer and candidate to consistently maintain positive, effective relationships with all customers. - Performs duties and responsibilities as described in the provided systems. - Perform other related duties in support of the team as assigned by management. - Work hand in hand with the branches to provide a seamless process for our customers.

Essential Qualifications

- High School Diploma or GED with 1-3 years of experience or equivalent work experience - Ability to work on Eastern Standard Time - Proficient computer skills - Must have a flexible schedule and able to work the on-call shift as needed - Flexible, cooperative, and proactive - Able to work independently in a team-oriented environment - Ability to make decisions and troubleshoot - Execute tasks in a timely manner and in a remote setting - Detail-oriented - SAP knowledge a plus

Preferred Qualifications

- Associate's Degree - D365 Knowledge - Five9 Knowledge

Why Work for arenaflex?

- We are a Great Place to Grow your Career if: - You're seeking a rewarding opportunity that allows you to truly help others. - You're looking for a company that will invest in your professional development. - You want a culture that promotes work-life balance. - You want to work for an award-winning company that invests in its people.

What You’ll Get from Us

- Health, dental, and vision insurance coverage, helping you “be safe, be healthy” - Generous Vacation and Sick Time - A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period - Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses - Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses - Disability Insurance – Short-Term and Long-Term coverage, paid for by arenaflex, provides income replacement for illness or injury - Life Insurance – Term life coverage with the option to purchase supplemental coverage - Tuition Reimbursement - Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards - Employee Discounts through Perks at Work - Community involvement and opportunities to give back so you can “serve others, not yourself” - Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Compensation

- The expected Base Hourly Range: $15.14-$26.82 per hour. The actual compensation will be determined based on experience and other factors permitted by law.

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place! If you're excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are!

arenaflex is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers, and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact us. Apply for this job