Experienced Customer Service Representative – Contract to Hire Position in Hampton, VA at arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a leading provider of innovative solutions, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team in Hampton, VA. This is an exciting opportunity to work with a leading client in a dynamic and fast-paced environment.
About arenaflex
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, arenaflex puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, arenaflex provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Job Description
We're seeking a highly motivated and customer-centric Customer Service Representative to join our team in Hampton, VA. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional support and resolving complaints in a timely and professional manner. This is an on-site position, and we have three openings available.
Responsibilities
- Interact with customers via telephone, email, or online chat to provide support and information on products or services. - Collect and enter orders for new or additional products or services. - Assist callers with any questions regarding their mobile devices. - Troubleshoot the device and the set up/provisioning of the device. Often this includes coordinating our efforts with the service provider and a technician. - Field customer questions and complaints. - When the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff. - Coordinate the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations. - Act as an intermediary to prevent "up-selling" by service providers. - Ensure that appropriate actions are taken to resolve customer's problems and concerns. - Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. - Perform data entry, administrative support, and clerical duties. - Perform other related duties as assigned.
Requirements
- High school diploma or equivalent. - Six (6) months or more experience with Customer Service. - Must have basic computer/smartphone skills. - Experience working with wireless devices. - Must have good written and verbal communication skills. - Must be able to pass a security clearance, if necessary (may require additional discussion.)
Benefits of Working with arenaflex
- Access to hundreds of clients, most who have been working with arenaflex for 5-20+ years. - The opportunity to have a career-home in arenaflex; many of our consultants have been working exclusively with arenaflex for years. - Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) - Behavioral Health Platform - Medical, Dental, Vision - Health Savings Account - Voluntary Hospital Indemnity (Critical Illness & Accident) - Voluntary Term Life Insurance - 401K - Sick Pay (for applicable states/municipalities) - Commuter Benefits (Dallas, NYC, SF)
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. As a Customer Service Representative, you'll have the opportunity to work with a dynamic and supportive team, and you'll be empowered to make a real impact on our customers' lives.
Compensation and Benefits
- $16.00 per hour W2. - Shift Options: CSR's needed on the 7a - 3:30p shift and CSR's needed for the 10a - 6:30p shift.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and to view all our available career opportunities. We're an Equal Opportunity Employer, and we welcome applications from diverse candidates.
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