Experienced Customer Service Representative – Healthcare Industry
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we're seeking a talented Customer Service Representative to join our team in Honolulu, HI. This is a 03+ Months Contract opportunity with long-term potential, and we're excited to offer a remote work arrangement that allows you to work from the comfort of your own home.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that's dedicated to making a positive impact in the lives of our clients and their customers. We're committed to fostering a culture of excellence, innovation, and collaboration, and we're always looking for talented individuals who share our passion for delivering exceptional results.
Job Summary
As a Customer Service Representative at arenaflex, you'll play a critical role in providing top-notch customer service to our clients and their customers. You'll be responsible for responding to member and provider inquiries, resolving basic problems, and maintaining performance and quality standards based on established contact center metrics. If you're a customer service enthusiast with a passion for delivering exceptional results, we want to hear from you!
Key Responsibilities
* Respond to member and provider calls in a timely and accurate manner
- Receive and respond to routine member and/or provider inquiries, requests, and/or concerns
- Mitigate and prevent complaints from being escalated to resolve in initial contact
- Serve as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
- Resolve basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
- Maintain performance and quality standards based on established contact center metrics
- Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails
- Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
Key Requirements and Technology Experience
* Customer service experience with a proven track record of delivering exceptional results
- Inbound and outbound call experience
- Remote work experience with a reliable internet connection
- Telephony soft skills, including excellent communication and problem-solving abilities
- Call Center Representative experience
- Customer service skills, including a strong understanding of customer needs and preferences
- Computer literate with experience using CRM applications
- Team player skills, including the ability to work collaboratively with others to achieve common goals
- Health plans experience, including a strong understanding of healthcare industry regulations and compliance
- High School Diploma or equivalent
Benefits and Perks
* Competitive hourly rate of $18-$19 per hour
- Health insurance (medical, dental, vision) and 401(k) plan
- Paid sick leave (depending on work location)
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible remote work arrangement
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. We're committed to fostering a culture of excellence, innovation, and collaboration, and we're always looking for talented individuals who share our passion for delivering exceptional results. If you're a customer service enthusiast with a passion for delivering exceptional results, we want to hear from you!
How to Apply
If you're interested in this exciting opportunity, please apply online by clicking the link below. We can't wait to hear from you! Apply for the job now!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from arenaflex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job]. Apply for this job