Experienced Customer Service Representative (Licensed P&C Agent) – Insurance Sales & Service
At arenaflex, we're on a mission to empower individuals and businesses to seize opportunities and build a brighter future. As a Customer Service Representative (Licensed P&C Agent) on our team, you'll play a vital role in delivering exceptional service and insurance recommendations to our valued customers. If you're passionate about making a meaningful difference and thrive in a fast-paced, dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a Fortune 500 company with a global presence, operating in over 20 countries with more than 60 offices worldwide. As a holding company for insurance, reinsurance, specialist advisory, and investment operations, we're dedicated to supporting our employees in living their lives to the fullest at home and at work. Our values are built around people, teamwork, and a commitment to excellence.
Responsibilities
As a Customer Service Representative (Licensed P&C Agent), you'll be responsible for delivering quality service and insurance recommendations to current and prospective arenaflex customers. This is a combined service and sales role, with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.
Key Responsibilities:
* Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary.
- Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
- Strive for first call resolution to provide "best in class" service.
- Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.
Qualifications & Skill Sets
To succeed in this role, you'll need:
- Ability to work in a fast-paced team environment.
- Dedication to providing a positive customer experience.
- Strong communication skills, with the ability to communicate clearly and professionally over the phone.
- Technical background and ability to multi-task in several systems at once.
- Willingness to learn new material and systems/applications.
- Accountability and reliability.
Requirements
* Property/Casualty Insurance License required.
- High School Diploma or equivalent; some college is a plus!
- 1 or more years of insurance sales/service experience desired. Customer Service experience required.
- Demonstrated job stability and attendance records.
- Remote working experience a plus.
- Solid computer, grammar, and multi-tasking skills.
- US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future.
Compensation & Benefits
* Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education.
- Hours of M-F and some weekends and holidays.
- This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location.
- In addition to regular hourly pay, there is an annual Performance Bonus Potential.
Work Environment & Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support our employees' needs, including:
- Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
- All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance.
- 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave.
- Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
Why Join arenaflex?
At arenaflex, we're passionate about making a meaningful difference in the lives of our customers and employees. If you're looking for a place where you can grow, learn, and thrive, we want to hear from you! Join our team and be part of something special.
How to Apply
If you're ready to play your part, choose 'Apply Now' to fill out our short application. We can't wait to learn more about you!
Important Note
arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to [email protected]. Apply for this job