Experienced Customer Service Specialist – Wholesale and Retail Sales Support

As a Customer Service Specialist at arenaflex, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining the highest standards of product knowledge and visual presentation. If you are passionate about providing top-notch service, building strong relationships with customers, and contributing to the success of a dynamic team, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of paints, coatings, and innovative solutions that inspire and improve the world by coloring and protecting what matters. Our purpose is to make a positive impact on people's lives and the environment, and we are committed to creating a workplace culture that values diversity, inclusion, and employee growth. With a strong presence in the market, arenaflex offers a wide range of products and services that cater to the needs of our customers, from residential to commercial and industrial applications.

Job Summary

As a Customer Service Specialist, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth through effective product knowledge and presentation. You will work closely with customers to determine their needs, answer their questions, and recommend the right solutions. You will also be expected to maintain a high level of product knowledge, stay up-to-date with new products and technologies, and ensure that the store is always well-stocked and visually appealing.

Key Responsibilities

* Provide exceptional customer service, responding to customer inquiries, and resolving any issues or concerns in a timely and professional manner

• Build strong relationships with wholesale and retail customers, understanding their needs and preferences, and providing personalized solutions
• Maintain a high level of product knowledge, staying up-to-date with new products, technologies, and industry trends
• Ensure that the store is always well-stocked and visually appealing, maintaining a high level of product presentation and display
• Process sales transactions accurately and consistently, following company policies and procedures
• Meet or exceed sales goals on a monthly, quarterly, and yearly basis, contributing to the success of the store
• Collaborate with colleagues to achieve sales targets, share knowledge, and provide support
• Participate in ongoing training and development programs to enhance product knowledge and sales skills

Essential Qualifications

* Must be at least 18 years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends
• If internal to arenaflex, must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to arenaflex, must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

* Have a valid, unrestricted Driver's License

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong product knowledge and presentation skills
• Ability to work in a fast-paced environment and meet sales targets
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Ability to work a variety of shifts, including evenings and weekends
• Strong problem-solving and conflict resolution skills
• Ability to maintain a high level of product knowledge and stay up-to-date with new products and technologies

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs to enhance product knowledge and sales skills, as well as opportunities for career advancement. Our employees have access to:

• Ongoing training and development programs
• Mentorship and coaching from experienced colleagues
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment
• Competitive compensation and benefits package

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a work environment that is safe, respectful, and supportive of all employees. Our company culture is built on the following values:

• Respect and inclusivity
• Collaboration and teamwork
• Innovation and creativity
• Customer focus and satisfaction
• Continuous learning and growth

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive hourly wage
• Opportunities for overtime pay
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discounts on arenaflex products and services

How to Apply

If you are passionate about delivering exceptional customer service, building strong relationships with customers, and contributing to the success of a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application online, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values diversity, equity, and inclusion. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. Apply for this job