Experienced Customer Service Representative – Life Insurance & AARP Direct Sales

Are you a customer-focused, personable, and service-oriented individual looking to make a meaningful impact in the lives of others? Do you have a passion for helping people protect their future and achieve their financial goals? If so, we invite you to join arenaflex, a Fortune 100 company and industry leader in the life insurance and financial services sector. As a Customer Service Representative at arenaflex, you will be part of a dynamic team that is revolutionizing the life insurance experience for AARP members. You will play a critical role in providing exceptional customer service, educating clients on product features and benefits, and helping them navigate the insurance process. With a strong focus on career development, collaboration, innovation, and inclusiveness, arenaflex offers a unique and supportive work environment that fosters growth and success.

About arenaflex

arenaflex is a leading provider of life insurance and financial services, with a long-standing legacy of commitment to our employees, agents, policy owners, and the communities where we live and work. Our diversified, multi-dimensional business portfolio goes beyond life insurance, and we are dedicated to creating a welcoming, inclusive, and caring culture that values diversity and humanity. As a Fortune 100 company, we offer a dynamic and supportive work environment that allows you to explore your career ambitions, tackle meaningful challenges, and stretch your skills while balancing work and life priorities. Our commitment to inclusion and diversity is fundamental to who we are and how we serve our communities, and we strive to create an environment where individuals can contribute their best and succeed together.

Job Overview

As a Customer Service Representative at arenaflex, you will be responsible for:

• Handling high volumes of inbound customer and sales agent inquiries
• Communicating and educating clients on product features, benefits, and contract provision details
• Ability to handle most customer interactions independently
• Ability to explain information in functional areas
• Maintaining satisfactory levels of key performance indicators according to departmental requirements

What You'll Bring

To succeed in this role, you will need:

• An associate's degree or equivalent years of related experience
• Minimum 2 years of customer service and/or call center experience required
• Accountable, ethical, and good decision-making ability
• Problem-solving skills and ability to assess and take appropriate action
• Strong verbal and written communication skills required
• Excellent computer navigation skills and ability to multitask
• High school diploma or GED from an accredited school required

Bonus Points

* Bachelor's degree or equivalent years of related experience

• Bilingual - Spanish
• Prior experience within the insurance industry

Training & Development

As a Customer Service Representative at arenaflex, you will undergo a comprehensive paid hybrid training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback will be provided to help you gain the necessary skills to be successful. Career growth opportunities are available, and you will have the chance to develop personally and professionally through various resources and programs.

Benefits & Perks

arenaflex offers a full package of benefits for employees, including:

• Standard medical, dental, and vision insurance
• Life insurance, short-term, and long-term disability insurance
• Vacation and holiday time
• Paid training
• 401(k) with company match
• Cash value pension plan
• Tuition reimbursement
• On-site gym and cafeteria
• Employee discounts
• Employee resource groups
• Volunteer opportunities
• Casual dress

Work Environment

As a Customer Service Representative at arenaflex, you will work in a dynamic and supportive environment that values diversity and inclusion. You will be part of a team that is committed to creating a welcoming and inclusive culture that fosters growth and success.

Compensation

The salary range for this role is $35,000-$45,000 per year, with opportunities for overtime and discretionary bonuses.

Location

The role is based in Tampa, FL, with a hybrid work schedule that includes remote work from home and on-site work at our Tampa location.

How to Apply

If you are a customer-focused, personable, and service-oriented individual looking to make a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications.

About arenaflex

arenaflex is a leading provider of life insurance and financial services, with a long-standing legacy of commitment to our employees, agents, policy owners, and the communities where we live and work. Our diversified, multi-dimensional business portfolio goes beyond life insurance, and we are dedicated to creating a welcoming, inclusive, and caring culture that values diversity and humanity.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.

Disability Accommodation

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation to apply for this role or to perform the essential functions of the job, please contact us at [insert contact information].

Pay Transparency

arenaflex is committed to pay transparency and provides a salary range for this role. The actual salary will be determined based on individual qualifications, experience, and job location.

Job Requisition ID

The job requisition ID for this role is 90948. Apply for this job