Experienced Store Customer Service Specialist – Retail Sales and Customer Experience

At arenaflex, we're committed to inspiring and improving the world by coloring and protecting what matters. As a Store Customer Service Specialist, you'll play a vital role in delivering exceptional customer experiences and driving sales growth in our retail stores. If you're passionate about providing top-notch service, building strong relationships with customers, and staying up-to-date with the latest products and trends, we want to hear from you.

About arenaflex

arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world, and we're committed to making a positive impact on our customers, employees, and communities. With a rich history and a strong commitment to innovation, arenaflex is a place where talented individuals can grow, learn, and thrive.

Job Summary

As a Store Customer Service Specialist, you'll be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth in our retail stores. You'll work closely with customers to determine their needs, answer their questions, and recommend the right solutions. You'll also be responsible for processing sales transactions accurately, maintaining precise work order files and formulas, and staying up-to-date with product features and visual standards.

Key Responsibilities

* Provide exceptional customer service, ensuring high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Essential Qualifications

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have a valid, unrestricted Driver's License

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet sales goals
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Ability to work a variety of shifts, including evenings and weekends
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Sales training and development programs
• Leadership development programs
• Continuing education and professional development opportunities
• Mentorship and coaching programs

Work Environment and Company Culture

arenaflex is a place where talented individuals can grow, learn, and thrive. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the following values:

• Customer focus
• Innovation and creativity
• Collaboration and teamwork
• Integrity and ethics
• Respect and inclusivity

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly wage
• Overtime pay
• Bonuses and incentives
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts and perks

How to Apply

If you're passionate about providing exceptional customer service and driving sales growth in our retail stores, we want to hear from you. To apply for this exciting opportunity, please visit our website and submit your application online. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job