Experienced Customer Service Data Entry Representative (Spanish Speaker) – Remote Opportunity with arenaflex

At arenaflex, we're on a mission to revolutionize the way we understand consumer behavior and drive growth for businesses worldwide. As a leading consumer intelligence company, we're committed to delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights, delivered with advanced analytics through state-of-the-art platforms, we're the trusted partner for businesses looking to stay ahead of the curve. We're now seeking an experienced Customer Service Data Entry Representative (Spanish Speaker) to join our team in Houston, Texas. As a key member of our team, you'll play a vital role in recruiting households to participate in our Nielsen Consumer Panel, ensuring the highest quality data collection, and delivering exceptional customer service to our panelists.

Responsibilities:

* Accountable for achieving in-person recruitment and installation goals by utilizing proven recruitment techniques

• Visit selected homes, within a designated territory, to recruit statistically selected eligible homes without an appointment
• Educate panelists on proper scanner usage and the importance of scanning all products
• Adhere to arenaflex methodology and follow policies and procedures
• Persuade and educate households while overcoming objectives, maximizing panel participation, and building rapport
• Persuade panelists to complete surveys via paper and/or online
• Effectively communicate incentive and reward potentials to panelists, as well as address panelists' questions that may arise throughout participation
• Support other teams and collaborate with various departments within arenaflex to ensure a quality sample that is in compliance with methodology
• Drive to selected homes, within a designated territory, using the company-provided vehicle and supplied GPS

Qualifications:

* Bilingual in Spanish/English

• Strong customer service and human relations skills
• Ability to follow directions
• Strong analytical skills
• Excellent teamwork skills
• Excellent organizational skills and ability to meet deadlines
• Ability to work various hours (evenings, weekends, and holidays)
• Strong computer skills
• High School Degree or GED
• Willing and able to be outside in all weather conditions going door-to-door to people's homes, including single-family homes, townhouses, mobile homes, condominiums, and apartments
• Bachelor's Degree is a plus
• Ability to navigate stairs, elevators, walkways, and driveway (paved and unpaved) and a wide array of entrances into people's homes
• Willing and able to interact with people for several hours in their home – regardless of location or condition, including homes that may contain pets of any kind, as well as be in various states of cleanliness or disarray
• Travel to other markets to support other teams

Essential Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Strong computer skills, including proficiency in Microsoft Office and Google Suite
• Ability to navigate and use GPS and other navigation tools
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and meet deadlines

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to ensure your success in this role

• Opportunities for career growth and advancement within the company
• Access to industry-leading training and development programs
• Collaborative and dynamic work environment with a team of experienced professionals
• Flexible working environment and opportunities for remote work

Work Environment and Company Culture:

* arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees

• Collaborative and dynamic work environment with a team of experienced professionals
• Flexible working environment and opportunities for remote work
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional growth and development

Compensation, Perks, and Benefits:

* Market-competitive salary with an anticipated base compensation of $30,000.00 - $40,000.00

• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional growth and development
• Flexible working environment and opportunities for remote work
• Comprehensive health insurance, including medical, Rx, dental, and vision
• Flexible spending accounts and Health Savings Account (including company contributions)
• Life and AD&D insurance
• 401(k) retirement plan, including company matching contributions
• Disability insurance
• Tuition reimbursement
• Discretionary paid time off program and 11 paid holidays

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About arenaflex:

arenaflex is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights, delivered with advanced analytics through state-of-the-art platforms, we're the trusted partner for businesses looking to stay ahead of the curve. arenaflex is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. Learn more about our commitment to diversity, equity, and inclusion by visiting our website.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer, committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Apply for this job