Experienced Full Stack Project Manager – Customer Excellence & Innovation (Logistics / Freight Industry)

At arenaflex, we're on a mission to revolutionize the logistics and freight industry by delivering exceptional customer experiences and high-quality services. As a seasoned Project Manager, you'll play a pivotal role in driving innovation and excellence across our customer-facing operations. If you're passionate about logistics, customer-centricity, and team leadership, we want to hear from you!

About arenaflex

arenaflex is a global leader in transport and logistics, with a rich history dating back to 1976. Our journey began with a simple yet bold vision: to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we're proud to be a dynamic workplace that fosters inclusivity and diversity, conducting our business with integrity and respect for different cultures and individual rights. With a talented team of approximately 75,000 employees in over 80 countries, we're committed to delivering great customer experiences and high-quality services.

Job Summary

As a Project Manager, Customer Excellence & Innovation, you'll be responsible for integrating, solution engineering, and implementing new business as well as improvement and innovation projects for existing business. You'll engineer arenaflex capabilities into a solution to meet complex clients' requirements and achieve consistent and high-quality service delivery. Your expertise will be invaluable in providing EDI implementation leadership and coordinating with Operations, Sales, Account management, and IT.

Key Responsibilities

* Supports sales to grow revenue and optimize margin by acting as an operational and TMS subject matter expert in the solution design process and in client meetings as part of the pre-sale process

• Provides RFI risk and ROI assessments as part of the pre-sale process when a Client's requirements are complex
• Engineers client solutions, aligning client requirements to arenaflex's services portfolio
• Serves as a Purchase Order Management expert and super user, providing demos and determining the optimal solution to meet a Client's need
• Manages all Client EDI integration projects
• Performs integration UAT testing, coordinating with global and regional IT and the Client
• Manages the implementation of Client integration projects coordinating with Sales, IT, and Operations across regions
• Develops SOPs, communicates, and trains key stakeholders
• Participates in Client Business Reviews to support continuous improvement
• Drives growth through innovation projects, showing differentiation and building "stickiness" with Clients
• Maintains direct customer contact throughout the lifecycle of a project

Essential Qualifications

* A minimum of 5 years' experience in Freight Forwarding industry, including 3 years' experience in Freight Forwarding operations experience

• Experience managing or coordinating EDI processes with partners, vendors, or customers
• 3 years' experience in a role with extensive senior-level client interaction
• Or an equivalent combination of education and work experience

Preferred Qualifications

* Advanced skills in using Microsoft Excel, Visio, and PowerPoint

• Solid understanding of Project Management and Quality concepts and methodologies
• Knowledge of CargoWise TMS
• Demonstrated competency in the following areas:

+ Business Acumen (Problem Solving, Making Decisions, Using Sound Judgment, Researching, Organizational Acumen/Political Savvy, Demonstrates Global Perspective) + Interpersonal and Communication Skills (Interacting with Others, Listening to Others, Speaking to Others, Sensitivity to Others, Demonstrating Positive Attitude, Maintaining Composure, Demonstrating Enthusiasm and Energy, Influencing Others, Demonstrating Teamwork) + Results Driven (Being Persistent/Overcoming Barriers, Drive to Achieve Goals, Taking Initiative, Taking Ownership, Being Resourceful, Project/Process Management, Multitasking, Being Productive, Showing Creativity) + Conviction (Adapting to Change, Being Flexible, Dealing with Stress, Resolving Conflicts, Courage, Finding Work Improvements) + Personal Integrity (Behaving with Integrity, Demonstrating Work Ethic, Following Rules, Being Dependable, Safety Orientation) + Customer Passion (Customer Service, Valuing Quality, Focusing on Details, Finding Work Improvements) + Analytical Skills and Basic Abilities (Interpreting and Using information, Learning and Following Procedures, Using Computer Skills, Using MS Office applications, Using technical/job knowledge, Learning Agility, Reading, Writing, Using Basic Math, Reasoning with Math)

Skills and Competencies

* Strong analytical, math, and problem-solving skills

• Ability to lead through influence and motivate a diverse team at all levels in the organization
• Excellent communication and interpersonal skills
• Strong business acumen and understanding of the logistics and freight industry
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong project management skills, including experience with project management methodologies and tools
• Ability to develop and maintain strong relationships with clients and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to interpret and use data to inform business decisions

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting your career growth and development. As a Project Manager, you'll have opportunities to:

• Develop your skills and expertise in project management, logistics, and customer excellence
• Take on new challenges and responsibilities, including leading cross-functional teams and projects
• Collaborate with colleagues from diverse backgrounds and industries to drive innovation and excellence
• Participate in training and development programs to enhance your skills and knowledge
• Contribute to the development of arenaflex's global strategy and operations

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a culture that's collaborative, transparent, and respectful. As a Project Manager, you'll be part of a talented team that's passionate about delivering exceptional customer experiences and high-quality services.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base salary: $110,000 - $125,000 per year
• Bonus structure: Eligible for performance-based bonuses
• Benefits: Comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off
• Perks: Flexible work arrangements, professional development opportunities, and a dynamic work environment

How to Apply

If you're a motivated and experienced Project Manager looking for a new challenge, we want to hear from you! Please submit your resume and cover letter to [insert contact information]. We can't wait to hear your story and learn more about your qualifications.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We're committed to creating a diverse and inclusive workplace that values and respects all employees, regardless of their background, culture, or identity. If you require special assistance or accommodation while seeking employment with arenaflex, please contact Human Resources at [insert contact information]. Apply for this job