Experienced Customer Resolution Specialist (Contract) – Aviation Parts and Services
Are you a customer-focused professional with a passion for delivering exceptional service in a fast-paced environment? Do you have a strong background in customer service, sales, or a related field, with a keen eye for detail and a knack for building strong relationships? If so, we may have the perfect opportunity for you!
At arenaflex, we're committed to providing our customers with the highest level of service and support, and we're seeking an experienced Customer Resolution Specialist (Contract) to join our team in Atlanta, GA. As a key member of our team, you'll play a critical role in responding to customer inquiries, processing orders, and providing technical support for our customers in the Americas region.
About arenaflex
arenaflex is a leading provider of aviation parts and services, with a global presence and a reputation for excellence. Our team is dedicated to delivering exceptional service and support to our customers, and we're committed to creating a positive and inclusive work environment that fosters growth and development.
Your Role
As a Customer Resolution Specialist (Contract), you'll be responsible for:
* Responding to customer inquiries and resolving issues in a timely and professional manner
* Processing customer orders, quotations, and initial order receipts, as well as sourcing escalation, backorders, and general logistics
* Providing requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow-up to meet customer expectations
* Building relationships with customers and identifying alternative solutions to ensure complete customer service and satisfaction
* Supporting Sales and Finance debt account reconciliation efforts to help maximize company profitability
* Responding to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries
Requirements
* Associate's Degree in Business, Sales Administration, or a related field, or an equivalent combination of education and experience
* 2+ years of customer service experience in a fast-paced environment
* Experience in the aviation industry or military support environment is preferred
* PC literacy, including intermediate word processing, spreadsheet, and database skills
* Basic knowledge of Google Suites (Sheets, Docs, Slides)
* Basic knowledge of SAP, preferred
* Ability to lift and carry up to 30 pounds on an intermittent basis
* Corrected hearing able to respond to emergency alarms, alerts, and warnings
* Ability to sit and work in front of a computer or other machine for extended periods of time
What We Offer
* A dynamic and supportive work environment with a team of experienced professionals
* Opportunities for growth and development in a rapidly evolving industry
* Competitive compensation and benefits package
* Flexible work arrangements to support work-life balance
* Recognition and rewards for outstanding performance and contributions
How to Apply
If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role.
Equal Opportunities
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment that fosters growth and development for all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!