Experienced Customer Care Specialist II – Automotive Industry Expertise

Join arenaflex, a leading provider of vehicle remarketing services and digital marketing and software solutions for automotive dealers and consumers, as we continue to revolutionize the way people buy and sell cars every day. As an Experienced Customer Care Specialist II, you will play a vital role in delivering exceptional customer experiences, resolving complex issues, and driving business growth.

About arenaflex

arenaflex is a subsidiary of Cox Enterprises, a global company with a rich history of innovation and customer-centricity. With over 24,000 team members in over 150 locations worldwide, we partner with more than 40,000 dealers, as well as most major automobile manufacturers, and touch over 67 percent of all car buyers in the U.S. Our iconic consumer brands, such as Autotrader and Kelley Blue Book, and industry-leading dealer-facing companies, like vAuto and Manheim, are transforming the automotive industry.

Job Summary

As an Experienced Customer Care Specialist II, you will be responsible for providing exceptional customer service, resolving complex issues, and driving business growth. You will work closely with our team to identify client needs, research issues, and provide solutions and/or alternatives. Your expertise in the automotive industry, combined with your excellent communication and problem-solving skills, will make you a valuable asset to our team.

Key Responsibilities

* Proficient in all knowledge base requirements, including automotive industry knowledge and arenaflex's customer-facing tools

• Manage high volumes of inbound calls, emails, and SMS, providing timely and effective resolutions to client requests
• Identify client needs, research issues, and provide solutions and/or alternatives, ensuring a high level of customer satisfaction
• Meet and/or exceed quality guidelines and key performance criteria, driving business growth and customer loyalty
• Work across the organization as needed to resolve client requests, collaborating with internal teams to deliver exceptional customer experiences
• Effectively communicate how to use arenaflex's customer-facing tools, providing training and support to clients as needed
• Perform other tasks and duties as requested by management, contributing to the success of the team and the company

Essential Qualifications

* High School Diploma / GED required

• 2 years of experience in customer service and/or contact center, with a strong understanding of the automotive industry
• 2 years of experience in the automotive industry and/or logistics, with a strong understanding of the industry's complexities and nuances
• Working knowledge and proficiency with Microsoft Office products, including Excel, Word, and Outlook
• Ability to work evenings, weekends, and holidays as required, with flexibility to work a hybrid schedule (remote and in-office)
• Ability to handle multiple projects and tasks at a time, with a strong attention to detail and follow-through

Preferred Qualifications

* Bachelor's degree in Business, Marketing, or a related field

• Experience with CRM software and other customer-facing tools
• Strong understanding of the automotive industry's trends, challenges, and opportunities
• Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing circumstances
• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams

Skills and Competencies

* Excellent oral and written communication skills, particularly in a phone, email, or chat context

• Attention to detail and follow-through, with a strong ability to manage multiple projects and tasks
• Demonstrated ability to adapt in a changing environment, with a strong ability to prioritize tasks and manage time effectively
• Ability to multi-task within a fast-paced, high-energy, dynamic, and demanding environment
• Demonstrated experience being a customer-focused, service-oriented professional, with a strong commitment to delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

As an Experienced Customer Care Specialist II at arenaflex, you will have opportunities to:

• Develop your skills and expertise in the automotive industry, with training and support from our experienced team
• Collaborate with internal teams to deliver exceptional customer experiences, driving business growth and customer loyalty
• Contribute to the success of the team and the company, with opportunities for career advancement and professional growth
• Enjoy a dynamic and supportive work environment, with a strong focus on employee well-being and development

Work Environment and Company Culture

As a remote position with 1 day in office, you will have the flexibility to work from home and collaborate with our team in a hybrid schedule. Our company culture is centered around customer-centricity, innovation, and teamwork, with a strong focus on employee well-being and development. We offer a range of benefits, including health care insurance, retirement planning, and paid days off, to support your physical and mental health.

Compensation, Perks, and Benefits

As an Experienced Customer Care Specialist II at arenaflex, you will receive:

• Hourly base pay rate: $17.74 - $26.59 per hour, with opportunities for additional compensation through commission and/or an incentive program
• Flexible work schedule, with opportunities to work remotely and in-office
• Comprehensive benefits package, including health care insurance, retirement planning, and paid days off
• Opportunities for career advancement and professional growth, with a strong focus on employee development and well-being

How to Apply

If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, highlighting your experience and qualifications, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we are committed to creating a workplace that is inclusive and respectful of all employees.

Disclaimer

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. arenaflex reserves the right to modify or change job duties and responsibilities as needed. Apply for this job