Experienced Full Arch Dental Customer Service Administrator – Web & Cloud Application Development

At arenaflex, we're dedicated to revolutionizing the dental industry with cutting-edge technology and exceptional customer service. As an Experienced Full Arch Dental Customer Service Administrator, you'll play a pivotal role in ensuring seamless communication and operational efficiency between dental professionals, labs, and patients. If you're passionate about delivering high-quality products and fostering strong professional relationships, we want to hear from you!

Job Overview

The Experienced Full Arch Dental Customer Service Administrator is responsible for overseeing the end-to-end lifecycle of full-arch dental products, from design to delivery. This role requires exceptional communication and organizational skills, as well as a deep understanding of dental lab processes and software utilization. As the primary point of contact for dentists and oral surgeons, you'll provide timely updates, address inquiries, and ensure all parties remain informed and aligned.

Key Responsibilities

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Product Lifecycle Management

+ Oversee the end-to-end lifecycle of full-arch dental products, ensuring timely progress through the design, milling, and finishing phases. + Track and report the status of cases at each stage within the lab using internal systems and protocols.

Software Utilization

+ Efficiently operate and manage case tracking through Magic Touch software. + Maintain accurate digital records of case progress and dentist/surgeon interactions.

Doctor and Surgeon Onboarding

+ Facilitate the onboarding process for dentists and oral surgeons into the lab's portal system. + Provide technical support and training to ensure optimal use of the portal.

Internal Case Tracking

+ Monitor cases internally, coordinating workflows between departments such as Exocad Design, milling, and finishing to meet deadlines and quality standards. + Proactively identify and resolve potential bottlenecks or issues in the production pipeline.

Communication and Relationship Management

+ Maintain constant communication with doctors and dental office staff to update them on case statuses, address inquiries, and provide guidance. + Serve as the primary point of contact for escalations or concerns, ensuring all parties remain informed and aligned.

Skills and Qualifications

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Technical Skills

+ Proficiency in Magic Touch software, familiarity with Exocad Design workflows, and an understanding of milling and finishing processes in dental labs.

Communication

+ Exceptional written and verbal communication skills to manage relationships with medical professionals and lab technicians.

Organizational Abilities

+ Strong multitasking and time management skills to handle case tracking and workflow coordination efficiently.

Problem-solving

+ Ability to troubleshoot issues in product lifecycle stages and propose timely solutions.

Customer Service Orientation

+ Dedicated to providing a positive and professional experience for all stakeholders.

Working Conditions

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Environment

+ Office-based with virtual or text chat-based communication with dentists and oral surgeons.

Schedule

+ Full-time, with the flexibility needed to address urgent cases or escalations.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and challenging. As an Experienced Full Arch Dental Customer Service Administrator, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for delivering exceptional customer service.
• Develop your skills and expertise in dental lab software and processes.
• Contribute to the development of innovative solutions that transform the dental industry.
• Enjoy a competitive salary and benefits package, including opportunities for career growth and professional development.

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, marital status, disability, gender identity, race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. arenaflex will consider for employment all qualified applicants. Apply for this job