Experienced Customer Service Representative (Annuities) - Remote Opportunity at arenaflex

As a leading global technology services company, arenaflex is committed to delivering exceptional customer experiences and innovative solutions to our clients. We are seeking an experienced and customer-focused Customer Service Representative to join our Annuities team, working remotely from the USA. This is an exciting opportunity to leverage your skills and passion for delivering exceptional customer service, while working in a dynamic and fast-paced environment.

About arenaflex

arenaflex is a global technology services company that helps organizations run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Our team of experts delivers services across the Enterprise Technology Stack, driving new levels of performance, competitiveness, and customer experience for our clients.

Job Summary

As a Customer Service Representative on our Annuities team, you will be responsible for handling customer service inquiries via telephone and/or email, resolving problems, and providing high-quality service to our Brighthouse Annuity customers. You will leverage effective listening skills, a high level of empathy, and attention to detail to ensure each customer experience is exceptional. With an understanding of the customers' needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

Responsibilities

* Respond to customers, agents, and broker/dealers' requests via telephone or email, providing high-quality service for our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans.

• Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays.
• Educate Financial Service Representatives on market requirements, processes, contract provisions, and annuity products and the client's website.
• Efficiently process transactions and track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and Brighthouse Financial using strong communication skills, keen listening skills, and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

Required Qualifications

* High School diploma

• 1-2 years customer service experience
• Ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
• Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
• Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast-paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed

Preferred Qualifications

* Some college experience or a trade or professional certification.

• Insurance or Financial Services industry experience or Product-specific experience.
• Prior Call Center experience is preferred.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions.
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• Strong computer/keyboard skills as well as solid math, analytical, and problem-solving skills.

What We Offer

* Competitive compensation package, with a reasonable estimate of the current compensation range for this position being $35,000 - $65,000.

• Comprehensive, flexible, and competitive benefits program, including health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
• Opportunities for career growth and professional development in a dynamic and fast-paced environment.
• Collaborative and supportive team environment, with a focus on delivering exceptional customer experiences.
• Flexible work arrangements, including remote work options.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

Disability Accommodations

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Recruitment Fraud

arenaflex does not make offers of employment via social media networks and we never ask for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available. Apply for this job