Experienced Full Stack Customer Success Manager – Home Care Solutions

At arenaflex, we're dedicated to revolutionizing the way families find senior care solutions. As the nation's leading online resource, we connect families with expert advisors who provide personalized insights and support. Our mission is to empower caregivers to make informed decisions, and we're seeking a highly skilled and results-driven Customer Success Manager to join our team.

About arenaflex

arenaflex is a family-founded business that has been a trusted partner for families navigating the complexities of senior care for over two decades. Our commitment to diversity, equity, and inclusion has fostered a culture that values empathy, innovation, and teamwork. Our employees live by our core values:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones, approaching our work with empathy and compassion.
• Do Hard Things: We're energized by solving challenging problems and see them as opportunities for growth and learning.
• Drive Outcomes as a Team: We each own the outcome, but we know that we can only achieve it together.
• Win The Right Way: We see organizational integrity as the foundation for how we operate, always striving to do what's right.
• Embrace Change: We innovate and constantly evolve, staying ahead of the curve in the ever-changing world of senior care.

Job Description

As an Experienced Full Stack Customer Success Manager, you'll be responsible for the success and retention of your individual portfolio of home care customers. You'll build deep relationships with a portfolio of home care agencies, onboarding, providing ongoing support, and driving conversion of arenaflex's referrals for each agency. This role is critical to helping our customers generate the highest return on their investment with arenaflex, expanding our relationship with each customer, and increasing retention.

Key Responsibilities

* Deliver growth for your designated portfolio of home care customers by driving conversion of referrals.

• Build and nurture relationships with home care customers in-market, resulting in increased customer retention and satisfaction.
• Drive a quick ramp-up of new home care customers and accelerate their effectiveness in being able to convert arenaflex referrals to care.
• Implement proven strategies to drive client activations and improve the conversion rate of arenaflex referrals.
• Increase revenue by increasing monthly referral volume and upselling additional products.
• Conduct regular review of referrals and results via call or video conference, educating home care customers on our value, process, and best practices.
• Promote the adoption and consistent use of the Home Care Partner Portal (a free, 24/7 online reporting and lead tracking service).
• Resolve invoice disputes fairly and equitably, communicating those results to customers in a supportive and positive manner.
• Communicate with the home care sales team regularly regarding challenges, incentives, and changes within the market.
• Assist with maintaining the database of all home care agencies, taking actions to ensure that the data is complete and accurate.
• Other duties as assigned.

Qualifications

* Bachelor's degree preferred

• 3-5+ years of sales/account management experience
• Demonstrated experience in the senior care industry or other relevant experience and willingness to learn
• A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area
• Proven problem-solving abilities
• Ability to deliver results while working in a highly independent and fast-paced environment
• Experience working in a metrics-driven environment
• Excellent communication and presentation skills
• Excellent customer service, coaching, and training skills
• Demonstrated ability to use tact and initiative, exercising sound discretion and making sound independent decisions within general policy, procedural, and legal guidelines
• Ability to independently organize own work, set priorities, and meet critical time deadlines
• Strong computer skills necessary, including Word, Excel, and PowerPoint
• Willingness to travel and attend various conferences (about 10% of the time) as needed

Key Performance Indicators

* Client activations/revenue growth

• Home care customer attrition/retention
• Assigned portfolio level conversion

Compensation and Benefits

* The base salary is $50,000

• The on-target earnings are $70,000
• Full benefits for full-time employees, including health, life, dental, vision, 401(k) + company match, paid time off, etc.

Additional Information

* This is a fully remote role that can be located anywhere within the continental United States.

• arenaflex uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit [insert link].
• #LI-JR1 #LI-REMOTE

How to Apply

If you're a results-driven and customer-focused professional looking to make a meaningful impact in the senior care industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. [Apply for the job now!](https://jobviewtrack.com/en-us/job-1948416e58171b014a1152433b140d04005307482412444a5a485f662c1b54004f0e0d134e24045211482412444a5a485f6627014a11002009130b4728411a090e165829754240014f2d460645612b141d130a4d111a49304b59582c1f54565b10/2c361bdc6917bd8cd5613354c9c98c87.html?affid=8451cf69ab9f70eb71ae1f2dbed8d4fa) [Apply for this job](https://online.victorytuitions.in/job/home-care-customer-success-manager-17/) Apply for this job