Experienced Bilingual Customer Service Representative – Remote Physician Billing Support
At arenaflex, we're committed to delivering exceptional patient care and experiences through our innovative healthcare solutions. As a leading provider of healthcare services, we're seeking a highly skilled and compassionate Bilingual Customer Service Representative to join our team. In this role, you'll play a vital part in supporting our physician billing call center, ensuring seamless communication with patients and clients while upholding the highest standards of quality and professionalism.
Job Summary:
As a Bilingual Customer Service Representative, you'll be responsible for handling a high volume of calls, resolving patient billing inquiries, and providing exceptional customer service while maintaining confidentiality and professionalism. You'll be the primary point of contact for patients and clients, ensuring that their concerns are addressed promptly and efficiently. Your strong communication skills, empathy, and problem-solving abilities will make you an invaluable asset to our team.
Key Responsibilities:
- Handle a large call volume while ensuring quality customer service and patient satisfaction - Follow-up on all issues not resolved during conversation with patient/guarantor - Ability to complete other related customer service duties as assigned - Answer patient calls within the guidelines of call center metric objectives - Ensure appropriate HIPAA compliance guidelines - Adhere to work schedule and follow call center phone procedures - Maintain professionalism and confidentiality - Resolve patient billing inquiries and concerns in a timely and efficient manner - Collaborate with internal teams to resolve complex issues and improve patient satisfaction - Participate in ongoing training and development to enhance skills and knowledge
Knowledge, Skills, and Abilities:
To excel in this role, you'll need: - High School degree or equivalent required - At least 1 year experience in a medical customer service role preferred - Previous experience in a call center environment preferred - Proficiency in Microsoft Outlook, Excel, and Word required - Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus - Strong communication and interpersonal skills - Ability to work in a fast-paced environment with multiple priorities - Excellent problem-solving and conflict resolution skills - Strong attention to detail and organizational skills - Ability to maintain confidentiality and handle sensitive information - Bilingual skills (English and Spanish) required
Work Environment and Culture:
As a member of the arenaflex team, you'll enjoy a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our company culture values diversity, inclusion, and employee well-being, offering a range of benefits and perks to support your physical, emotional, and financial health.
Compensation and Benefits:
- Competitive hourly rate: $14.50 - $21.80 per hour - Position may be eligible for a signing bonus for qualified new hires, subject to employment status - Conifer observed holidays receive time and a half - Comprehensive benefits package, including: - Medical, dental, vision, disability, and life insurance - Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
Career Growth Opportunities:
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: - Ongoing training and development programs to enhance skills and knowledge - Mentorship and coaching from experienced colleagues - Opportunities for advancement and career growth within the company - Access to industry-leading tools and technologies - Collaborative and supportive work environment that encourages innovation and creativity
How to Apply:
If you're a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job