Senior Manager, Market Management – AMER

Job Description:

• Represent your region & team – Consistently track, develop & present your region’s wins, worries and blockers to cross-functional stakeholders & leadership, with a strong POV. Proactively lead the solution for any blockers for cross-functional teams to consider. Triage & represent team & host needs to achieve quarterly & annual objectives & KPIs.
• Lead Regional Growth: Leads a regionally distributed team of territory or market-based Supply Managers that work daily to retain Experience Hosts and expand Host availability on the platform, leading to GMV growth in-market.
• Portfolio Optimization: Delivers the right mix of Experience supply, in the right markets, at the right quality levels and the right pricing across all tiers of Experiences.
• Optimization & Retention Leadership – Set the tone, pace & strategy for account management in your region. Arm, motivate & enable the team to orient hosts through their first 6-12 months on-platform, ensuring that the team is equipped to coach hosts with technical, optimization and growth best practices (e.g. pricing, run-of-show). Be accountable for regional optimization & retention KPIs.
• Communication & Collaboration – Provide regular project and regional updates & actionable feedback to cross-functional leads. Size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve.
• Tracking & Reporting – Develop data & tracking systems for your region. Ensure 100% accurate data hygiene across all tooling and leadership updates. Report out on both positive & negative performance trends, with a solution-oriented mindset. Ensure that the team stays up-to-date on best-practices, tooling updates & team trainings.
• Quality & Alignment to Brand Vision – Ensure that your region’s sourced supply meets the quality bar to deliver against the Experiences vision. Align your region’s leads with taste and quality measures set forth by cross-functional stakeholders.

Requirements:

• Over 12 years of global field operations experience, including 5+ years managing high-performing teams in fast-scaling, matrixed environments across multiple continents.
• Bachelor's degree or equivalent experience in related fields.
• Experience managing small to mid-sized regional teams.
• Deep knowledge of what is happening in your region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends.
• Proven track record of innovative problem-solving and a proactive approach to identifying and capitalizing on new opportunities.
• Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines.
• Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable).
• Accountability for results – with a proven ability to deliver against KPIs & business targets.
• Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter.

Benefits:

• bonus
• equity
• benefits
• Employee Travel Credits

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