Experienced Customer Service Representative – Beverage Delivery Space
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative in our beverage delivery space, you'll play a vital role in providing world-class support to our residential and commercial clients. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a leading national brand in the beverage delivery space, dedicated to providing innovative solutions that quench the thirst of our customers. With a strong commitment to customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional experiences.
Job Summary
As a Customer Service Representative, you'll be responsible for providing timely and effective support to our clients, resolving their concerns, and exceeding their expectations. You'll be the face of arenaflex, and your exceptional communication skills, problem-solving abilities, and product knowledge will make all the difference in delivering a world-class customer experience.
Responsibilities
* Respond to incoming calls from existing residential and commercial clients, providing world-class customer service and diagnosing customer needs and concerns
- Handle difficult customer calls in a courteous and professional manner, using active listening skills and empathy to resolve issues
- Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
- Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
- Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
- Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
- Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
- Primarily phone-based support, with occasional live chat and/or customer retention opportunities
Qualifications
* High school diploma, GED, or equivalent work experience
- Minimum of 1-year previous customer service and/or call center experience
- Previous experience with live chat and/or customer retention is a plus but not required
- Ability to thrive in a fast-paced environment
- Ability to display business maturity at all times and work efficiently without on-site supervision
Technical Qualifications and Requirements
* The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
- Work environment must be free from distractions, including any background noise that impacts the customer experience
- The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
- Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
- Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
- Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
Call Volume
* Typically 40-50 calls per day
What We Offer
* Competitive compensation package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and tools
- Ongoing training and support to ensure your success
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Please submit your resume by clicking the "Apply Now" button below. We can't wait to hear from you!
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