Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support

At arenaflex, we're passionate about making finding and enrolling in health insurance simple, and we're looking for talented individuals to join our team as Remote Customer Service Representatives. As a key member of our elite teams, you'll play a vital role in delivering an exceptional customer experience and helping us achieve our mission.

About arenaflex

arenaflex is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools are designed to simplify the health insurance enrollment process, making it easier for individuals and families to access quality healthcare.

Job Summary

We're seeking highly motivated and customer-focused individuals to join our team as Remote Customer Service Representatives. As a Remote Customer Service Representative, you'll be responsible for providing exceptional customer service, managing customer accounts, and providing technical support. You'll work closely with our team to resolve customer inquiries, address concerns, and provide solutions that meet our customers' needs.

Responsibilities

- Deliver the highest level of customer service experience consistently - Manage customer accounts and provide technical support - Application Data Entry - Online chat inquiries as assigned - Interpret and follow defined procedures and policies - Creative problem-solving skills - Flexibility and adaptability to changing projects and updates - Time and task management (multitasking and task prioritization) - Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams - Adhere to regulated guidelines for communications via all channels

Requirements

- 18 years of age or older - Complete Background check and drug test within 3 days - Dedicated, private, and secure workspace - Personal device with functioning camera required for the Training Period - Committed to full attendance for paid 3-week Training period - Minimum Internet Speed of 35 mb/s with ethernet - Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required - NOT compatible with mobile internet service providers and/or satellites - NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

Qualifications

- Moderate to Advanced computer skills - High level of comfort learning new technology - High level of professionalism - Excellent verbal and written communication skills - Comfortable working from home - Self-motivated and success-driven

What We Offer

- Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO)

Preferred Experience

- Previous experience in customer support or technical support role - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act - Previous experience in a Call Center - Familiarity with CRM systems and practices - Spanish Bilingual, a plus

Work Environment and Culture

At arenaflex, we're committed to building a positive and motivating work environment that supports the growth and development of our team members. As a Remote Customer Service Representative, you'll have the opportunity to work from home, enjoy a flexible schedule, and participate in ongoing training and development programs. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join us.

Compensation and Benefits

- $15.00 - $16.50 per hour - Performance and attendance-based incentives, in addition to the base pay - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO)

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.

Disclaimer

arenaflex is not responsible for any errors or omissions in the job posting. The information provided is subject to change, and arenaflex reserves the right to modify or cancel the job posting at any time. Apply for this job