Experienced Part-Time Customer Service Advisor – Remote Opportunity with arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others resolve issues? If so, we invite you to join arenaflex as a Part-Time Customer Service Advisor. As a valued member of our team, you'll have the opportunity to work remotely, enjoy flexible scheduling, and earn a competitive hourly rate with performance-based bonuses.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. As a customer service advisor with arenaflex, you'll be part of a culture that values individuality, innovation, and teamwork.

What You'll Do

As a Part-Time Customer Service Advisor, you'll be responsible for handling inbound calls from customers with inquiries about their recent purchases. Your primary goal will be to provide exceptional service, resolve issues efficiently, and ensure customer satisfaction. Your tasks will include:

• Handling high-volume calls with professionalism and empathy
• Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
• Using problem-solving skills to find quick solutions and resolve any issues
• Helping to de-escalate frustrated customers with empathy and professionalism
• Occasionally assisting with upselling or cross-selling when appropriate and necessary

Who We're Looking For

We're seeking a compassionate and patient individual with excellent communication and soft skills. If you have:

• Strong problem-solving abilities and a knack for de-escalating upset customers
• Experience in customer service or call centers (training will be provided)
• A flexible schedule with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
• A secured workspace with a door that is only accessible to you during work hours
• Familiarity with iOS and/or macOS, or comparable technology (preferred)

Why You'll Love Working with Us

As a Part-Time Customer Service Advisor with arenaflex, you'll enjoy:

• Remote work: Enjoy the flexibility of working from home in your secured workspace
• Bonuses: Performance-based bonus incentives to reward your hard work and success
• Supportive team environment: Work with people who have your back
• Opportunities for career growth and development
• A dynamic and inclusive company culture that values individuality and innovation

Requirements

To be considered for this role, you must:

• Be at least 18 years old
• Have a High School Diploma or GED
• Be able to successfully pass a criminal background check
• Have at least six months of experience in customer service
• Have high-speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
• Ability to accurately type at least 30 WPM
• Familiarity with iOS and/or macOS, or comparable technology (preferred)
• Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th
• Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
• Work at least 16 hours per week, working no more than 29 hours per week
• Reside in one of our US hiring zones

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for People with Disabilities

If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through this form and email it as an attachment to the specified email address.

Health and Safety

arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now

If you're passionate about delivering exceptional customer service and are looking for a dynamic and inclusive work environment, apply now to join arenaflex as a Part-Time Customer Service Advisor. Apply for this job