Experienced Part-Time Customer Service Advisor – Remote Opportunity at arenaflex
Join arenaflex, a leading provider of mission-critical services and solutions, as a Part-Time Customer Service Advisor. As a valued member of our team, you will play a vital role in delivering exceptional customer experiences, resolving issues, and exceeding customer expectations. If you're passionate about providing top-notch service, are a problem-solver, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a dynamic organization that delivers innovative solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our success, and we're committed to creating a culture where individuality is valued and respected. As a customer-centric organization, we're passionate about providing exceptional service and making a positive impact on the lives of our customers.
What You'll Do
As a Part-Time Customer Service Advisor, you will be responsible for handling inbound calls from customers with inquiries about their recent purchases. Your primary objectives will be to:
- Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
- Use your problem-solving skills to find quick solutions and resolve any issues
- Help de-escalate frustrated customers with empathy and professionalism
- Occasionally assist with upselling or cross-selling when appropriate and necessary
- Provide exceptional customer service, ensuring that every interaction is positive and memorable
Who We're Looking For
We're seeking a compassionate and patient individual with excellent communication and soft skills. If you:
- Possess strong problem-solving abilities and a knack for de-escalating upset customers
- Thrive in a high-volume, fast-paced environment
- Have experience in customer service or call centers (training will be provided)
- Are a team player who is committed to delivering exceptional results
Why You'll Love Working With Us
* Remote work: Enjoy the flexibility of working from home in your secured workspace
- Bonuses: Performance-based bonus incentives to reward your hard work and success
- Supportive Team Environment: Work with people who have your back
- Opportunities for growth and development: arenaflex is committed to investing in your career and helping you achieve your goals
Requirements
To be successful in this role, you will need to meet the following requirements:
- 18 years or older
- High School Diploma or GED
- Be able to successfully pass a criminal background check
- Have at least six months experience in customer service
- Have high-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
- Ability to accurately type at least 30 WPM
- Have a secured workspace with a door that is only accessible to you during work hours
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th
- Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
- Work at least 16 hours per week, working no more than 29 hours per week
- Reside in one of our US hiring zones
We Are Not Currently Hiring in the Following Geographies
* States: AK, CA, HI, MA, IL, MT & NY
- Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD- Montgomery County, WA- Seattle, CO-Denver
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for People with Disabilities
If you're a person with a disability and need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through this form and email it as an attachment to .
Health and Safety
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
Apply Now
If you're passionate about delivering exceptional customer service and are a problem-solver who thrives in a fast-paced environment, apply now to join our team as a Part-Time Customer Service Advisor. Apply for this job